Bernalillo County
Senior Customer Service Representative
Bernalillo County - Albuquerque, New Mexico, United States, 87101
Work at Bernalillo County
Overview
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Overview
Job Posting Title:
Senior Customer Service Representative
Department:
Operations & Maintenance
Location:
415 SILVER AVE SW
Pay:
$18.15 - $25.73
Close Date: April 7, 2025
Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.
Customer Service Representative Senior, will receive and respond to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. Requires documentation requests be entered into the computer, database, and/or various types of spreadsheets. Generate work orders and require follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls.
TREASURER
Customer Service Representative - Senior (Tax Researcher II - Senior) will research various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters. Assist customers with complex related tax questions and research records as necessary; provide training for personnel assigned to the division. Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepares reports for department administration.
CLERK'S OFFICE
Customer Service Representative - Senior will lead, train and orient lower-level staff as assigned. This position will also perform highly complex detailed clerical/technical duties which include but are not limited to accepted records processing methods and computer-assisted equipment, trouble-shooting software and hardware issues, ensure effective and efficient interactions with public and staff, detailed research, effective decision-making, accurate and timely execution of cash handling transactions, documents and forms in accordance with New Mexico State statutes. DUTIES AND RESPONSIBILITIES
FUNCTIONAL AREAS
SOLID WASTE
1. Provide para-professional, technical and administrative support in assigned areas of solid waste program activities including account maintenance, customer service, low income and delinquent account collections. 2. Receives and processes payments; issues receipts; prepares and processes daily deposit to ensure accurate posting and record keeping of accounts and payments. 3. Conduct comprehensive research and records examination of legal, financial, real estate, and related information to make independent decisions. 4. Resolve and respond to customer inquiries and complaints regarding service, billing, program eligibility, and account collection issues with the authority to make independent decisions. 5. Collect outstanding debt on Solid Waste accounts following the Bernalillo County Solid Waste Ordinance, all approved County policies and procedures, while exercising independent judgement to determine the most effective means of collection for each account. 6. Accurately apply payments, adjustments or corrections to accounts. 7. Responsible for creating, compiling, and securing official documents and confidential account information within the solid waste database. 8. Composes and prepares a variety of documents, including forms, notices, reports, and correspondence. 9. May make site visits to confirm usage, vacancy, or other service issues. 10. May perform other job-related duties as assigned or required.
*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.
MINIMUM QUALIFICATIONS
High School Diploma or GED, and two (2) years of work experience in clerical or office administration setting or related field. Any equivalent combination related to education and/or experience may be considered for the above requirements.
ADDITIONAL REQUIREMENTS
The offer of this Bernalillo County position requires compliance with the following:
1. Employee must successfully complete the post-offer employment medical examination and background investigation. 2. Employee must comply with the safety guidelines of the County. 3. Employee must complete required FEMA training(s) as assigned to position. 4. Conduct after-hours on-call phone duties as assigned
WORKING CONDITIONS
1. All essential duties are performed indoors. 2. Duties are performed in a temperature-controlled environment. 3. Duties are performed on an even surface, which may be carpeted or tile. Working surface is typically dry. 4. Works under minimum supervision.
EQUIPMENT, TOOLS AND MATERIALS
1. Equipment typically used in the performance of office duties includes telephone, computer terminal, computer printer, computer keyboard, typewriter, photocopy machine, fax machine and calculator. 2. Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.
Close Date: April 7, 2025
Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.
Customer Service Representative Senior, will receive and respond to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. Requires documentation requests be entered into the computer, database, and/or various types of spreadsheets. Generate work orders and require follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls.
TREASURER
Customer Service Representative - Senior (Tax Researcher II - Senior) will research various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters. Assist customers with complex related tax questions and research records as necessary; provide training for personnel assigned to the division. Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepares reports for department administration.
CLERK'S OFFICE
Customer Service Representative - Senior will lead, train and orient lower-level staff as assigned. This position will also perform highly complex detailed clerical/technical duties which include but are not limited to accepted records processing methods and computer-assisted equipment, trouble-shooting software and hardware issues, ensure effective and efficient interactions with public and staff, detailed research, effective decision-making, accurate and timely execution of cash handling transactions, documents and forms in accordance with New Mexico State statutes. DUTIES AND RESPONSIBILITIES
FUNCTIONAL AREAS
SOLID WASTE
1. Provide para-professional, technical and administrative support in assigned areas of solid waste program activities including account maintenance, customer service, low income and delinquent account collections. 2. Receives and processes payments; issues receipts; prepares and processes daily deposit to ensure accurate posting and record keeping of accounts and payments. 3. Conduct comprehensive research and records examination of legal, financial, real estate, and related information to make independent decisions. 4. Resolve and respond to customer inquiries and complaints regarding service, billing, program eligibility, and account collection issues with the authority to make independent decisions. 5. Collect outstanding debt on Solid Waste accounts following the Bernalillo County Solid Waste Ordinance, all approved County policies and procedures, while exercising independent judgement to determine the most effective means of collection for each account. 6. Accurately apply payments, adjustments or corrections to accounts. 7. Responsible for creating, compiling, and securing official documents and confidential account information within the solid waste database. 8. Composes and prepares a variety of documents, including forms, notices, reports, and correspondence. 9. May make site visits to confirm usage, vacancy, or other service issues. 10. May perform other job-related duties as assigned or required.
*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.
MINIMUM QUALIFICATIONS
High School Diploma or GED, and two (2) years of work experience in clerical or office administration setting or related field. Any equivalent combination related to education and/or experience may be considered for the above requirements.
ADDITIONAL REQUIREMENTS
The offer of this Bernalillo County position requires compliance with the following:
1. Employee must successfully complete the post-offer employment medical examination and background investigation. 2. Employee must comply with the safety guidelines of the County. 3. Employee must complete required FEMA training(s) as assigned to position. 4. Conduct after-hours on-call phone duties as assigned
WORKING CONDITIONS
1. All essential duties are performed indoors. 2. Duties are performed in a temperature-controlled environment. 3. Duties are performed on an even surface, which may be carpeted or tile. Working surface is typically dry. 4. Works under minimum supervision.
EQUIPMENT, TOOLS AND MATERIALS
1. Equipment typically used in the performance of office duties includes telephone, computer terminal, computer printer, computer keyboard, typewriter, photocopy machine, fax machine and calculator. 2. Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.