Municipal Credit Union
Learning Specialist, Systems
Municipal Credit Union, New York, New York, us, 10261
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Overview:
The Training Specialist is responsible for analyzing, designing, developing, implementing, and evaluating organization-wide system training programs that support strategic business initiatives to meet performance gaps, build new capabilities, and enhance the member experience. This position concentrates on cultivating and delivering training aligned with departmental and organizational goals while maintaining strict compliance to all training required by law.
Responsibilities :
Specific duties include, but are not limited to, the following:Conduct ongoing needs assessments and recommend learning solutions for internal and vendor systems used to support business objectives.Apply instructional design methodology and adult learning theories to create training.Create courses for multiple delivery methods: in-person, web-based, and eLearning systems.Develop training plans and timelines.Manage the training calendar and coordinate scheduling with all business lines.Facilitate courses, seminars, and workshops for all levels of employees using a variety of instructional methods (instructor-led, web-based, virtual, etc.)Develop learning aids such as PowerPoint presentations, manuals, operating guides, visual aids and tutorials.Work closely with subject matter experts to develop relevant and accurate programs.Review course designs with key stakeholders.Provide exercises and activities that enhance the learning process.Identify testing criteria to assess learner performance.Evaluate training on an ongoing basis to ensure effectiveness.Conceptualize and design interactive training solutions to meet objectives and improve employee performance.Incorporate evaluation results into future designs and updates.Maintain eLearning user profiles, courses, and rules.Maintain knowledge of instructional design best practices and innovations.Coach and mentor learners and staff.Perform assessments of learner understanding and retention as well as process consistency across all business lines and branches.Maintain training materials to ensure accuracy and consistency.Travel as RequiredPerform other related duties as requested and special projects as assigned.Requirements:
Bachelor's degree required. Master's degree in HR, Leadership, or Adult Education, preferred.Training certifications preferred.Minimum five years of experience working in a training specialist capacity.Excellent verbal and written communication.Excellent time management and effective facilitation skills.Experience using online course authoring tools and administering a LMS.Microsoft Office Suite: Word, PowerPoint, Outlook & Excel.Credit Union or financial services experience preferred.Highly ethical.Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.Technologically proficient.
Why you'll be a good fit :
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following:
Results
- You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.
Agility
- You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
Integrity
- You'll act professionally and positively. Build trust, be upfront and communicate thoroughly.
Teamwork
- You'll work to achieve common goals as part of ONE TEAM.
Ownership
- You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
Belonging
- You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.
We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.
What we can offer you:
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary: $80,000 - $90,000 Annually
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Overview:
The Training Specialist is responsible for analyzing, designing, developing, implementing, and evaluating organization-wide system training programs that support strategic business initiatives to meet performance gaps, build new capabilities, and enhance the member experience. This position concentrates on cultivating and delivering training aligned with departmental and organizational goals while maintaining strict compliance to all training required by law.
Responsibilities :
Specific duties include, but are not limited to, the following:Conduct ongoing needs assessments and recommend learning solutions for internal and vendor systems used to support business objectives.Apply instructional design methodology and adult learning theories to create training.Create courses for multiple delivery methods: in-person, web-based, and eLearning systems.Develop training plans and timelines.Manage the training calendar and coordinate scheduling with all business lines.Facilitate courses, seminars, and workshops for all levels of employees using a variety of instructional methods (instructor-led, web-based, virtual, etc.)Develop learning aids such as PowerPoint presentations, manuals, operating guides, visual aids and tutorials.Work closely with subject matter experts to develop relevant and accurate programs.Review course designs with key stakeholders.Provide exercises and activities that enhance the learning process.Identify testing criteria to assess learner performance.Evaluate training on an ongoing basis to ensure effectiveness.Conceptualize and design interactive training solutions to meet objectives and improve employee performance.Incorporate evaluation results into future designs and updates.Maintain eLearning user profiles, courses, and rules.Maintain knowledge of instructional design best practices and innovations.Coach and mentor learners and staff.Perform assessments of learner understanding and retention as well as process consistency across all business lines and branches.Maintain training materials to ensure accuracy and consistency.Travel as RequiredPerform other related duties as requested and special projects as assigned.Requirements:
Bachelor's degree required. Master's degree in HR, Leadership, or Adult Education, preferred.Training certifications preferred.Minimum five years of experience working in a training specialist capacity.Excellent verbal and written communication.Excellent time management and effective facilitation skills.Experience using online course authoring tools and administering a LMS.Microsoft Office Suite: Word, PowerPoint, Outlook & Excel.Credit Union or financial services experience preferred.Highly ethical.Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.Technologically proficient.
Why you'll be a good fit :
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following:
Results
- You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.
Agility
- You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
Integrity
- You'll act professionally and positively. Build trust, be upfront and communicate thoroughly.
Teamwork
- You'll work to achieve common goals as part of ONE TEAM.
Ownership
- You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
Belonging
- You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.
We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.
What we can offer you:
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary: $80,000 - $90,000 Annually