Outback Steakhouse
Risk Management Specialist
Outback Steakhouse, San Diego, California, United States, 92189
We are seeking a detail-oriented and organized Risk Management Coordinator to oversee and coordinate all aspects of our employee injury and guest incident claims process. This role involves identifying, assessing, and mitigating risks within the restaurant operations to ensure the safety and security of guests, employees, and assets. The Risk Management Coordinator plays a critical role in ensuring injured employees receive timely and appropriate care, minimizes costs, and maintains compliance with state regulations. The position requires close collaboration with claimants, legal professionals, and other stakeholders to ensure fair and timely claim resolution. The ideal candidate will possess strong analytical skills, the ability to manage multiple tasks in a fast-paced environment, and the capability to work collaboratively across departments.
Key Responsibilities:
Claims Management - Workers' Compensation:
Handle and process all workers' compensation claims from initial report to resolutionInvestigate workplace injuries and provide guidance and support to management on corrective actions necessary to prevent future occurrencesMaintain accurate and up-to-date records of all claims and related documentationCommunicate effectively with employees, supervisors, healthcare providers, insurance carriers, and legal representatives to facilitate claim resolutionAssist with return-to-work programs and light-duty assignmentsClaims Management - General Liability:
Conduct thorough investigations of general liability claims, including gathering relevant documentation, interviewing witnesses, and reviewing incident reportsResolve or minimize exposure on guest incidents by conducting wellness calls to every guest reporting an incident on our premisesManage the claims process, including filing claims, coordinating with adjusters, and providing necessary documentationMaintain clear and professional communication with all parties involved in the claim processPrioritize claims based on urgency and complexityEmployee Support:
Provide guidance and support to employees throughout the workers' compensation claim processTrack and follow up on medical appointments, follow-up care, and return-to-work programsEnsure employees understand their rights and responsibilities under workers' compensation lawsCompliance and Reporting:
Track claim progress and deadlines, ensuring compliance with federal, state, and local workers' compensation laws and regulationsPrepare and submit required reports and documentation to regulatory agencies and insurance carriersAnalyze incident reports, claims, and other data to identify trends or areas of concern and recommend preventive measures to reduce workplace injuries and guest incidentsStay informed of changes in workers' compensation laws and regulations or general liability policies and proceduresTraining and Education:
Develop and conduct training programs for employees on workplace safety, food safety, and emergency response proceduresEducate managers and supervisors on their roles in the workers' compensation and general liability processesParticipate in safety committee meetings and contribute to the development of safety policies and proceduresRisk Management:
Collaborate with the Director of Risk Management to develop and implement risk management strategiesAssist in special projects related to claims management, risk assessments, or process improvements as directed by the Director of Risk Management or senior leadershipConduct safety audits and inspections to identify and mitigate potential hazardsOversee day-to-day administrative tasks, including filing, data entry, and document management, ensuring that all information is accurate and up to dateServe as a point of contact for claimants, insureds, and other stakeholders, providing information and answering basic inquiriesAssist in tracking the status of claims and follow up on outstanding items with internal and external partiesQualifications:
Minimum 2 years of experience in risk management, safety, or a related role, preferably within the restaurant, hospitality industry, or other multi-unit decentralized environment.Strong knowledge of California workers' compensation laws and regulationsExcellent organizational, time management, and problem-solving skillsStrong written, verbal communication, presentation, and interpersonal skillsProficient in computer skills, including Microsoft Office Suite (Word, Excel, Power Point)Ability to manage multiple tasks, prioritize effectively, and work independentlyStrong attention to detail and accuracyAbility to handle sensitive and confidential information with discretionCompassionate and empathetic, demonstrating a strong ability to make decisive, prudent, and judicious decisions.Ethical Judgment: Strong ethical judgment and integrity to ensure that risk management practices are conducted responsibly.Travel:
Must be able to travel
Educational Background:
Bachelor's degree in business administration, or related field preferred
Certifications:
Certified Risk Management professional (CRMP) preferred
Work Environment:
Office-based with occasional travel to restaurant locations for inspections, investigations, training sessions, or meetings as neededStandard working hours with some flexibility required for handling urgent claims, special projects, or emergency situationsConsiderable sitting/ standing/ walking and often liftingManual dexterity and mobility
Key Responsibilities:
Claims Management - Workers' Compensation:
Handle and process all workers' compensation claims from initial report to resolutionInvestigate workplace injuries and provide guidance and support to management on corrective actions necessary to prevent future occurrencesMaintain accurate and up-to-date records of all claims and related documentationCommunicate effectively with employees, supervisors, healthcare providers, insurance carriers, and legal representatives to facilitate claim resolutionAssist with return-to-work programs and light-duty assignmentsClaims Management - General Liability:
Conduct thorough investigations of general liability claims, including gathering relevant documentation, interviewing witnesses, and reviewing incident reportsResolve or minimize exposure on guest incidents by conducting wellness calls to every guest reporting an incident on our premisesManage the claims process, including filing claims, coordinating with adjusters, and providing necessary documentationMaintain clear and professional communication with all parties involved in the claim processPrioritize claims based on urgency and complexityEmployee Support:
Provide guidance and support to employees throughout the workers' compensation claim processTrack and follow up on medical appointments, follow-up care, and return-to-work programsEnsure employees understand their rights and responsibilities under workers' compensation lawsCompliance and Reporting:
Track claim progress and deadlines, ensuring compliance with federal, state, and local workers' compensation laws and regulationsPrepare and submit required reports and documentation to regulatory agencies and insurance carriersAnalyze incident reports, claims, and other data to identify trends or areas of concern and recommend preventive measures to reduce workplace injuries and guest incidentsStay informed of changes in workers' compensation laws and regulations or general liability policies and proceduresTraining and Education:
Develop and conduct training programs for employees on workplace safety, food safety, and emergency response proceduresEducate managers and supervisors on their roles in the workers' compensation and general liability processesParticipate in safety committee meetings and contribute to the development of safety policies and proceduresRisk Management:
Collaborate with the Director of Risk Management to develop and implement risk management strategiesAssist in special projects related to claims management, risk assessments, or process improvements as directed by the Director of Risk Management or senior leadershipConduct safety audits and inspections to identify and mitigate potential hazardsOversee day-to-day administrative tasks, including filing, data entry, and document management, ensuring that all information is accurate and up to dateServe as a point of contact for claimants, insureds, and other stakeholders, providing information and answering basic inquiriesAssist in tracking the status of claims and follow up on outstanding items with internal and external partiesQualifications:
Minimum 2 years of experience in risk management, safety, or a related role, preferably within the restaurant, hospitality industry, or other multi-unit decentralized environment.Strong knowledge of California workers' compensation laws and regulationsExcellent organizational, time management, and problem-solving skillsStrong written, verbal communication, presentation, and interpersonal skillsProficient in computer skills, including Microsoft Office Suite (Word, Excel, Power Point)Ability to manage multiple tasks, prioritize effectively, and work independentlyStrong attention to detail and accuracyAbility to handle sensitive and confidential information with discretionCompassionate and empathetic, demonstrating a strong ability to make decisive, prudent, and judicious decisions.Ethical Judgment: Strong ethical judgment and integrity to ensure that risk management practices are conducted responsibly.Travel:
Must be able to travel
Educational Background:
Bachelor's degree in business administration, or related field preferred
Certifications:
Certified Risk Management professional (CRMP) preferred
Work Environment:
Office-based with occasional travel to restaurant locations for inspections, investigations, training sessions, or meetings as neededStandard working hours with some flexibility required for handling urgent claims, special projects, or emergency situationsConsiderable sitting/ standing/ walking and often liftingManual dexterity and mobility