IAA
Operations Specialist
IAA, Westchester, Illinois, United States, 60154
IAA, an RB Global Inc. company, is seeking an Operations Specialist to join our team.
The Operations Specialist supports, implements and manages IAA’s Inspection Services Product Suite. Utilizing continuous process improvement, this position expands the Inspection Services Product Suite, refines the best practices, analyzes workflow models and develops operational training materials. This role collaborates with sales, operations and service vendors, to understand the challenges that insurance providers experience, make recommendations to maximize the suite of services for resolution and simultaneously strengthen partnerships to ensure the program continues to grow and expand.Primary Accountabilities
Provides guidance, oversight, and influence of the daily operations of Inspections services. Resolves issues and builds consensus among groups of diverse stakeholders.Delivers exceptional service to IAA’s internal and external customersLeverages BI to understand branch and provider performance levels and interprets data to provide feedback and recommendationsRecommends and maintains business, brand and customer objectives. Prioritizes IT development project requests to maximize market impact and Provider responsivenessProvides direction as needed to Operations Team and to IAA Mobility Team while working with all members to ensure focus remains on the correct path.Participates in Sales Efforts and meetings with Providers.Works with a wide variety of stakeholders to identify and prioritize needs and goals as well as determine feasibility based on the overall development of the product.Practices and promotes teamwork at all times. Sets a good personal example of attitude and performanceOther duties as necessary to ensure organizational successGlobal Job Description
History of tactful and positive dealings with all levels of personnel within an organization, internal and external.Able to effectively influence internal and external stakeholders to favorable outcomes.Excellent oral presentation and written communication skills essential.Exhibit great collaboration skills, with a willingness to work with cross-functional teams.Able to identify trends and effectively communicate opportunities using data and dashboards.Capable of multi-tasking, prioritizing, and adjusting schedules to meet multiple deadlines.Able to work independently and be a self-starter.Possess the ability to effectively problem solve and develop innovative solutions.Proficient in Microsoft suite of products.Candidate would ideally have experience with data analysis and visualization, worked or have prior client/vendor experience and/or an insurance background.Candidate must show history of tactful and positive dealings with all levels of personnel within an organization, internal and external.Ability to travel 25% for work purposes.
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA, an RB Global, Inc. company:
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Operations Specialist supports, implements and manages IAA’s Inspection Services Product Suite. Utilizing continuous process improvement, this position expands the Inspection Services Product Suite, refines the best practices, analyzes workflow models and develops operational training materials. This role collaborates with sales, operations and service vendors, to understand the challenges that insurance providers experience, make recommendations to maximize the suite of services for resolution and simultaneously strengthen partnerships to ensure the program continues to grow and expand.Primary Accountabilities
Provides guidance, oversight, and influence of the daily operations of Inspections services. Resolves issues and builds consensus among groups of diverse stakeholders.Delivers exceptional service to IAA’s internal and external customersLeverages BI to understand branch and provider performance levels and interprets data to provide feedback and recommendationsRecommends and maintains business, brand and customer objectives. Prioritizes IT development project requests to maximize market impact and Provider responsivenessProvides direction as needed to Operations Team and to IAA Mobility Team while working with all members to ensure focus remains on the correct path.Participates in Sales Efforts and meetings with Providers.Works with a wide variety of stakeholders to identify and prioritize needs and goals as well as determine feasibility based on the overall development of the product.Practices and promotes teamwork at all times. Sets a good personal example of attitude and performanceOther duties as necessary to ensure organizational successGlobal Job Description
History of tactful and positive dealings with all levels of personnel within an organization, internal and external.Able to effectively influence internal and external stakeholders to favorable outcomes.Excellent oral presentation and written communication skills essential.Exhibit great collaboration skills, with a willingness to work with cross-functional teams.Able to identify trends and effectively communicate opportunities using data and dashboards.Capable of multi-tasking, prioritizing, and adjusting schedules to meet multiple deadlines.Able to work independently and be a self-starter.Possess the ability to effectively problem solve and develop innovative solutions.Proficient in Microsoft suite of products.Candidate would ideally have experience with data analysis and visualization, worked or have prior client/vendor experience and/or an insurance background.Candidate must show history of tactful and positive dealings with all levels of personnel within an organization, internal and external.Ability to travel 25% for work purposes.
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA, an RB Global, Inc. company:
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)