IT Field Technician

Job Type Full-time Description The IT Field Technician position is responsible for any hands-on and on-site related tasks involving the deployment of computer hardware, software, peripherals, and other computing devices. The IT Field Technician will troubleshoot problems, advise on the appropriate action, and respond to user IT requests in a timely manner. In order to be considered for this opportunity, please fill out a Culture Index survey via the link below: https://go.cultureindex.com/s/9XJm6uD0Qb You Will: Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software. Respond to all service requests timely, keep customers fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for. Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations relating to user error, faulty hardware, or software/server/network issues. Analyze service request data for trends and recommend process improvements for the ticketing system. Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc. Attend team Level 10 meetings and monthly meetings with administration. Use documentation, peers, and any other resources to resolve issues on initial contact. Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate. Actively monitor and report compliance with the customer service level agreements. Ship and receive broken devices for repair. Perform other duties as assigned. Requirements 3 years of related IT experience. Experience maintaining working components through repair or replacement. Ability to assist customers and staff with hardware and software challenges. Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations. Able to manage time effectively and work efficiently, both with and without direct supervision. Exceptional analytical and troubleshooting skills. Excellent judgment skills to properly evaluate situations and immediately provide effective solutions. Great attention to detail, organizational skills, and ability to prioritize and manage multiple simultaneous tasks. Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively. Must have a valid driver's license and a dependable vehicle. High school diploma or equivalent. Physical Requirements Able to bend, crawl, stoop, and sit. Able to lift and move 50 pounds of weight. Outdoor service works 10-40% of the time. Occasional ladder climbing and work on elevated equipment. Local travel or travel to assigned region/site 75-100% of the time. Limited overnight travel. Salary Description Up to $57,000 / year