State of Washington
DSHS ESA Deputy Regional Administrator
State of Washington, Tacoma, Washington, us, 98417
Salary:
$94,008.00 - $125,028.00 Annually
Location :
Pierce County - Tacoma, WA
Job Type:
Full Time - Permanent
Remote Employment:
Flexible/Hybrid
Job Number:
2024-12233
Department:
Dept. of Social and Health Services
Division:
ESA
Opening Date:
11/08/2024
Closing Date:
11/24/2024 11:59 PM Pacific
Description
DSHS's (ESA) has an opportunity for a personable leader who understands and respects diverse cultural backgrounds in Region 3 (Which covers SW WA and coastal communities) as a
Deputy Regional Administrator.
Reporting directly to the Regional Administrator, you're accountable for the assigned functional organization units at a regional level, and for the delivery of programs and services as defined by RCW's and WAC.
Your role involves guiding and providing recommendations and options to support informed decision-making. You are one of two Deputy Regional Administrators with the responsibility of administering public assistance programs across 13 counties and 15 Community Service Offices (CSO), as well as a centralized Supplemental Security Income Facilitation team, Financial Program Training team, a Performance and Quality team, a regional Administrative Hearing team, and our Mobile Outreach teams, along with serving 15 Federally Recognized Tribes and 2 Urban Indian Organizations.
You will be responsible for implementing programs and policies ensuring appropriate performance monitoring and management for the entire region. Acting as backup for the Regional Administrator and other Deputy Regional Administrator when they are unavailable you will need to be proactive developing operational plans, assessing personnel issues, recommending corrective action plans, staffing allocation movement, and managing region-wide quality and performance.
This Tacoma-based role will utilize a hybrid telework schedule from any CSD office location within Region 3. Regular travel throughout the region will be expected.
Some of what you will doEvaluate, monitor, and assess regional services operations.Use data from internal software reports to recommend process improvements and corrective actions.Mentor and guide CSO Administrators; supervise regional coordinators and program staff.Monitor financial programs, training, and regional performance and quality.Support and oversee safety and emergency management in Region 3 CSO facilities.Oversee facility operations, needs, and projects; manage statewide operational contracts.Liaise with Headquarters, serve on committees and participate in policy development.Provide back-up support to the Region 3 Tribal Liaison, building and maintaining relationships with Federally Recognized Tribes, Urban Indian Organizations and Tribal communities.Communicate with staff, the public, DSHS business units, state legislature, the media, and others to ensure effective program delivery.Work with staff, customer peer groups, advocates, and media contacts to ensure ethical and responsive service delivery.Who should apply
Professionals with 10 years* of progressively responsible management experience in public assistance programservice delivery; work experience should include the following:
Knowledge of DSHS Community Service Office operations, systems, programs, policies, and service delivery methods.Proficiency in management principles, union management agreements, affirmative action, equal opportunity, employee development and experience with remote supervision.Skills in data analysis, performance management, strategic planning, budget development, fiscal accountability and knowledge of federal, state, and department regulations.Familiarity and experience with laws, rules and regulations governing public welfare programs.*A bachelor's degree in social work, health or social science, public administration, or a related field and 6 years of progressively responsible management experience in public assistance programservice delivery (or a master's plus 4 years) will substitute for work experience described above.
Preferred knowledge, skills, and abilities:
Communicate effectively with diverse audiences, including community partners, stakeholders, and staff.Assess, plan, and implement organizational effectiveness for strategic goals.Build and maintain positive relationships with peers, subordinates, elected officials, and the public.Use independent judgment to analyze, prioritize, and make critical decisions in high-volume, scrutinized environments.Utilize organizational skills and software tools to manage complex projects and foster teamwork across disciplines.
This job is classified as a WMS3.
Interested?
Please include a current resume, 3 professional references with contact information and a cover letter of no more than two pages describing how your experience has prepared you for this position and what you hope to achieve during your first year.
Questions?
Email bastrjl@dshs.wa.gov or phone Jenny at 360-791-4168, reference 12233. To learn more about DSHS, go to.
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
#WeAreHiring #InclusionWorksSupplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Briefly describe your knowledge of DSHS Community Service Office operations, systems, programs, policies, and service delivery methods.
Required Question
$94,008.00 - $125,028.00 Annually
Location :
Pierce County - Tacoma, WA
Job Type:
Full Time - Permanent
Remote Employment:
Flexible/Hybrid
Job Number:
2024-12233
Department:
Dept. of Social and Health Services
Division:
ESA
Opening Date:
11/08/2024
Closing Date:
11/24/2024 11:59 PM Pacific
Description
DSHS's (ESA) has an opportunity for a personable leader who understands and respects diverse cultural backgrounds in Region 3 (Which covers SW WA and coastal communities) as a
Deputy Regional Administrator.
Reporting directly to the Regional Administrator, you're accountable for the assigned functional organization units at a regional level, and for the delivery of programs and services as defined by RCW's and WAC.
Your role involves guiding and providing recommendations and options to support informed decision-making. You are one of two Deputy Regional Administrators with the responsibility of administering public assistance programs across 13 counties and 15 Community Service Offices (CSO), as well as a centralized Supplemental Security Income Facilitation team, Financial Program Training team, a Performance and Quality team, a regional Administrative Hearing team, and our Mobile Outreach teams, along with serving 15 Federally Recognized Tribes and 2 Urban Indian Organizations.
You will be responsible for implementing programs and policies ensuring appropriate performance monitoring and management for the entire region. Acting as backup for the Regional Administrator and other Deputy Regional Administrator when they are unavailable you will need to be proactive developing operational plans, assessing personnel issues, recommending corrective action plans, staffing allocation movement, and managing region-wide quality and performance.
This Tacoma-based role will utilize a hybrid telework schedule from any CSD office location within Region 3. Regular travel throughout the region will be expected.
Some of what you will doEvaluate, monitor, and assess regional services operations.Use data from internal software reports to recommend process improvements and corrective actions.Mentor and guide CSO Administrators; supervise regional coordinators and program staff.Monitor financial programs, training, and regional performance and quality.Support and oversee safety and emergency management in Region 3 CSO facilities.Oversee facility operations, needs, and projects; manage statewide operational contracts.Liaise with Headquarters, serve on committees and participate in policy development.Provide back-up support to the Region 3 Tribal Liaison, building and maintaining relationships with Federally Recognized Tribes, Urban Indian Organizations and Tribal communities.Communicate with staff, the public, DSHS business units, state legislature, the media, and others to ensure effective program delivery.Work with staff, customer peer groups, advocates, and media contacts to ensure ethical and responsive service delivery.Who should apply
Professionals with 10 years* of progressively responsible management experience in public assistance programservice delivery; work experience should include the following:
Knowledge of DSHS Community Service Office operations, systems, programs, policies, and service delivery methods.Proficiency in management principles, union management agreements, affirmative action, equal opportunity, employee development and experience with remote supervision.Skills in data analysis, performance management, strategic planning, budget development, fiscal accountability and knowledge of federal, state, and department regulations.Familiarity and experience with laws, rules and regulations governing public welfare programs.*A bachelor's degree in social work, health or social science, public administration, or a related field and 6 years of progressively responsible management experience in public assistance programservice delivery (or a master's plus 4 years) will substitute for work experience described above.
Preferred knowledge, skills, and abilities:
Communicate effectively with diverse audiences, including community partners, stakeholders, and staff.Assess, plan, and implement organizational effectiveness for strategic goals.Build and maintain positive relationships with peers, subordinates, elected officials, and the public.Use independent judgment to analyze, prioritize, and make critical decisions in high-volume, scrutinized environments.Utilize organizational skills and software tools to manage complex projects and foster teamwork across disciplines.
This job is classified as a WMS3.
Interested?
Please include a current resume, 3 professional references with contact information and a cover letter of no more than two pages describing how your experience has prepared you for this position and what you hope to achieve during your first year.
Questions?
Email bastrjl@dshs.wa.gov or phone Jenny at 360-791-4168, reference 12233. To learn more about DSHS, go to.
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
#WeAreHiring #InclusionWorksSupplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Briefly describe your knowledge of DSHS Community Service Office operations, systems, programs, policies, and service delivery methods.
Required Question