State of Washington
DSHS SCC Director of Quality Assurance
State of Washington, Steilacoom, Washington, United States, 98388
Salary:
$90,000.00 - $133,000.00 Annually
Location :
Pierce County - Steilacoom, WA
Job Type:
Full Time - Permanent
Remote Employment:
Flexible/Hybrid
Job Number:
2024-12199
Department:
Dept. of Social and Health Services
Opening Date:
11/05/2024
Closing Date:
11/19/2024 11:59 PM Pacific
Description
DSHS SCC Director of Quality Assurance
The Behavioral Health Administration (BHA) at the Department of Social and Health Services (DSHS) is seeking a leader to provide oversight, education, and quality improvement activities to ensure compliance with applicable state and federal laws, rules, and standards at the (SCC). This is an exciting opportunity for a meaningful career where you can stretch and grow, stay busy, enjoy the challenges, and contribute to the success.
In this role, as the Director of Quality Assurance, you will provide leadership, oversight, planning, education, training, comprehensive quality assurance, and performance improvement programs that impact all SCC departments. You will report to the deputy chief executive officer and work closely with the chief executive officer and shall provide educated and informed decision-making guidance which impacts statewide policy/procedure development, particularly those that impact SCC residents. You will also work with SCC staff and supervisors, stakeholders, and others to determine training and performance improvement needs utilizing current best practices. You will maintain uniform service and quality standards for employment and in data analysis by the facility and ensure continuous quality improvement in the provision of workforce development opportunities.
Some of what you will doPrioritize quality assurance reviews, management and direction of facility and agency wide projects, and ensure alignment and efficacy of all program area operations.Plan and provide strategic and operational oversight of SCC quality practices, workforce development, and accreditation needs.Ensure compliance with applicable federal and state laws, standards of accreditation, and performance improvement.Advise senior and executive leadership on necessary process improvement measuresManage personnel management actions.Our ideal applicant has strong leadership experience and enjoys designing and streamlining processes, evaluating effectiveness, and continually improving talent for building cohesive teams. Additionally, they must demonstrate their knowledge and experience in managing multiple areas of compliance with regulatory requirements of federal and state laws and have experience working in a 24/7 institution/program in a complex environment.
If this is your area of expertise and interest, we encourage you to apply.
What We're Looking For
Knowledge
Bachelor's degree focusing on business administration, public health or healthcare administration, social services, or organizational leadership.
AND
Five years leading quality assurance for a certified program.
AND
Five years' experience working with and coordinating stakeholders, Tribes, local partners, and other state agencies (DVR, L&I, ESA programs, etc.).
AND
Two years' experience as a supervisor.
OR
Equivalent experience in the above areas may substitute for formal education.
Preferred/desired education, experience, and competencies
Experience with the Commission on Accreditation of Rehabilitation Facilities (CARF) and/or Centers for Medicare & Medicaid Services (CMS) regulatory implementation and standards.Experience with Quality Assurance oversight utilizing data metrics, professional consultation, and creative and sustainable strategies.Skills and Abilities
Experience with Quality Assurance oversight utilizing data metrics, professional consultation, and creative and sustainable strategies.Knowledge of organizational principles, communication techniques and performance improvement methodology.Knowledge of evidence based mental health/sex offense/inpatient care practices.Knowledge of state and federal laws and regulations that relate to or may impact the SCC (e.g., Medicare, Medicaid, Health Insurance Portability and Accountability Act, criminal code).
Interested? Please include the following with your application:ResumeCover letterThree professional references (one current supervisor reference a MUST) with preferred contact information
The Department of Social and Health Services' (DSHS) vision that People find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about job number 12199? Contact
Supplemental Information
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
$90,000.00 - $133,000.00 Annually
Location :
Pierce County - Steilacoom, WA
Job Type:
Full Time - Permanent
Remote Employment:
Flexible/Hybrid
Job Number:
2024-12199
Department:
Dept. of Social and Health Services
Opening Date:
11/05/2024
Closing Date:
11/19/2024 11:59 PM Pacific
Description
DSHS SCC Director of Quality Assurance
The Behavioral Health Administration (BHA) at the Department of Social and Health Services (DSHS) is seeking a leader to provide oversight, education, and quality improvement activities to ensure compliance with applicable state and federal laws, rules, and standards at the (SCC). This is an exciting opportunity for a meaningful career where you can stretch and grow, stay busy, enjoy the challenges, and contribute to the success.
In this role, as the Director of Quality Assurance, you will provide leadership, oversight, planning, education, training, comprehensive quality assurance, and performance improvement programs that impact all SCC departments. You will report to the deputy chief executive officer and work closely with the chief executive officer and shall provide educated and informed decision-making guidance which impacts statewide policy/procedure development, particularly those that impact SCC residents. You will also work with SCC staff and supervisors, stakeholders, and others to determine training and performance improvement needs utilizing current best practices. You will maintain uniform service and quality standards for employment and in data analysis by the facility and ensure continuous quality improvement in the provision of workforce development opportunities.
Some of what you will doPrioritize quality assurance reviews, management and direction of facility and agency wide projects, and ensure alignment and efficacy of all program area operations.Plan and provide strategic and operational oversight of SCC quality practices, workforce development, and accreditation needs.Ensure compliance with applicable federal and state laws, standards of accreditation, and performance improvement.Advise senior and executive leadership on necessary process improvement measuresManage personnel management actions.Our ideal applicant has strong leadership experience and enjoys designing and streamlining processes, evaluating effectiveness, and continually improving talent for building cohesive teams. Additionally, they must demonstrate their knowledge and experience in managing multiple areas of compliance with regulatory requirements of federal and state laws and have experience working in a 24/7 institution/program in a complex environment.
If this is your area of expertise and interest, we encourage you to apply.
What We're Looking For
Knowledge
Bachelor's degree focusing on business administration, public health or healthcare administration, social services, or organizational leadership.
AND
Five years leading quality assurance for a certified program.
AND
Five years' experience working with and coordinating stakeholders, Tribes, local partners, and other state agencies (DVR, L&I, ESA programs, etc.).
AND
Two years' experience as a supervisor.
OR
Equivalent experience in the above areas may substitute for formal education.
Preferred/desired education, experience, and competencies
Experience with the Commission on Accreditation of Rehabilitation Facilities (CARF) and/or Centers for Medicare & Medicaid Services (CMS) regulatory implementation and standards.Experience with Quality Assurance oversight utilizing data metrics, professional consultation, and creative and sustainable strategies.Skills and Abilities
Experience with Quality Assurance oversight utilizing data metrics, professional consultation, and creative and sustainable strategies.Knowledge of organizational principles, communication techniques and performance improvement methodology.Knowledge of evidence based mental health/sex offense/inpatient care practices.Knowledge of state and federal laws and regulations that relate to or may impact the SCC (e.g., Medicare, Medicaid, Health Insurance Portability and Accountability Act, criminal code).
Interested? Please include the following with your application:ResumeCover letterThree professional references (one current supervisor reference a MUST) with preferred contact information
The Department of Social and Health Services' (DSHS) vision that People find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about job number 12199? Contact
Supplemental Information
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022