Claire's
Manager, Global ISP Communications (Hybrid)
Claire's, Hoffman Estates, Illinois, us, 60179
***This will be a hybrid role on-site three days per week in Hoffman Estates, IL***
About the Role
The ISP Communications Manager leads, motivates, and manages all aspect of ISP Ops to ensure all departmental goals are achieved while overseeing the flawless execution and implementation of promotional & signing strategy, new store/remodel/relocation direction, and current in store presentation.
Direct the team and work with cross functional partners to lead the creation and implementation of all promotional and signing direction, training materials, & trend awareness documents.Manage the construction floorplan approval process and scope of work for all NA construction projectsCreate all new individual floorplans and directional packets for new stores, remodels, and relocations in North America. Oversee the creation of these documents in EuropeManage the large fixture replacement process for all North America remodels.Review and approve all NA small fixture requests and maintain small fixture packages, creating new packages as needed for upcoming projectsSupport the field during store openings with planogram needs.Visit new project stores to support implementation and real time reviewSupport ISP leadership with all new store design projects as they relate to the ISP departmentTest all new design elements to ensure proper field implementation is viableSupport the new store playbook with ISP elementsMaintain the new store opening deck and toolsSupport marketing with all new store signing needsManage the Global ISP Ops team to produce all promotional and sign strategy documentation in partnership with NA and EU Store Operations achieving target deadlines.Direct the design and execution of all global promotional and signing directionSupport the team in creating clear and concise direction that supports easy implementation in stores, in a timely manner.Analyze data such as sales reports and market research to identify opportunities and challenges, measure performance, make informed decisions, and direct change down to the store levelMaintain all specialized store distro listsUpdate and maintain all visual merchandising manual sections as they relate to ISP planningEnsure project/department milestones/goals are met.Manage cross functional relationships with marketing and planning,keeping the lines of communication open, and developing a functional partnershipMaintain a store visit scheduleTrain, mentor, and support new ISP production specialists.Develop an ISP Planning division training programExecute special projects that relate to ISP, as assignedOther duties as assignedQualifications
Bachelor's degree or equivalent experience4 years retail communications experience required2 years retail communications management preferredMinimum of 1 year retail team management experience requiredSelf-starter with a strong attention to detailStrong verbal and written communication skillsAbility to critically think and use solution-based problem solvingAbility to challenge the status quo, build cross functional relationships, and communicate effectively in person, in email, and via videoHighly organized with exemplary time management and multi-tasking skillsStrong analytical skills to interpret data from various reports such as sales reports, inventory levels, customer surveys, and market researchable to collaborate across all levels of the organization to achieve objectivesHigh degree of integrity and confidence in one's abilities as a business and visual leaderEvidence of "scrappy startup execution" and a "get it done" attitude when time is tight and stakes are highThrives in high growth, ambiguous environmentProven team management and leadership skills; can inspire and motivate teams to bring future vision to lifeExperience with corporate visual merchandising preferredProficient in Adobe InDesign, Photoshop, Canva, and Microsoft Office.
Compensation Range: $82,446.00 - $109,928.00
Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
Benefits for full time employees included medical, dental and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time, and more!
Benefits for part time employees included voluntary welfare plans, 401(k) match, vacation time, sick time, and more!
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
About the Role
The ISP Communications Manager leads, motivates, and manages all aspect of ISP Ops to ensure all departmental goals are achieved while overseeing the flawless execution and implementation of promotional & signing strategy, new store/remodel/relocation direction, and current in store presentation.
Direct the team and work with cross functional partners to lead the creation and implementation of all promotional and signing direction, training materials, & trend awareness documents.Manage the construction floorplan approval process and scope of work for all NA construction projectsCreate all new individual floorplans and directional packets for new stores, remodels, and relocations in North America. Oversee the creation of these documents in EuropeManage the large fixture replacement process for all North America remodels.Review and approve all NA small fixture requests and maintain small fixture packages, creating new packages as needed for upcoming projectsSupport the field during store openings with planogram needs.Visit new project stores to support implementation and real time reviewSupport ISP leadership with all new store design projects as they relate to the ISP departmentTest all new design elements to ensure proper field implementation is viableSupport the new store playbook with ISP elementsMaintain the new store opening deck and toolsSupport marketing with all new store signing needsManage the Global ISP Ops team to produce all promotional and sign strategy documentation in partnership with NA and EU Store Operations achieving target deadlines.Direct the design and execution of all global promotional and signing directionSupport the team in creating clear and concise direction that supports easy implementation in stores, in a timely manner.Analyze data such as sales reports and market research to identify opportunities and challenges, measure performance, make informed decisions, and direct change down to the store levelMaintain all specialized store distro listsUpdate and maintain all visual merchandising manual sections as they relate to ISP planningEnsure project/department milestones/goals are met.Manage cross functional relationships with marketing and planning,keeping the lines of communication open, and developing a functional partnershipMaintain a store visit scheduleTrain, mentor, and support new ISP production specialists.Develop an ISP Planning division training programExecute special projects that relate to ISP, as assignedOther duties as assignedQualifications
Bachelor's degree or equivalent experience4 years retail communications experience required2 years retail communications management preferredMinimum of 1 year retail team management experience requiredSelf-starter with a strong attention to detailStrong verbal and written communication skillsAbility to critically think and use solution-based problem solvingAbility to challenge the status quo, build cross functional relationships, and communicate effectively in person, in email, and via videoHighly organized with exemplary time management and multi-tasking skillsStrong analytical skills to interpret data from various reports such as sales reports, inventory levels, customer surveys, and market researchable to collaborate across all levels of the organization to achieve objectivesHigh degree of integrity and confidence in one's abilities as a business and visual leaderEvidence of "scrappy startup execution" and a "get it done" attitude when time is tight and stakes are highThrives in high growth, ambiguous environmentProven team management and leadership skills; can inspire and motivate teams to bring future vision to lifeExperience with corporate visual merchandising preferredProficient in Adobe InDesign, Photoshop, Canva, and Microsoft Office.
Compensation Range: $82,446.00 - $109,928.00
Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
Benefits for full time employees included medical, dental and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time, and more!
Benefits for part time employees included voluntary welfare plans, 401(k) match, vacation time, sick time, and more!
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.