Technical Support - Deskside

Technical Support - Deskside (on site, Lexington, KY)The Technical Support Associate will provide daily Business Services delivery for our two Kentucky (KY) locations. Currently one location is in Lexington (four days a week) and one is in Berea (one day a week). The Technical Support-Deskside role will be a support function covering services such as, but not limited to, mail, security, reception, office moves, office equipment, minor office repairs and maintenance, Level 1 & Level 2 technical assistance, installation, and setup of IT equipment for staff.Technical Support (70%)Provide Basic Level 1 and Level Il technical support for standard PC hardware and software to the home office and remote staff membersDiagnose and correct basic problems with PC hardware and softwareCoordinate vendor support where necessary to correct issuesInstall PC hardware and software, imaging and configurationProvide support for video conferencing systems, printers and telecom systemsDiscern when an incident needs to be escalated internally to a team member or to third party vendors for investigation and final resolution and keep manager informed of important issuesAccountable for day-to-day decisions around prioritizing tickets, execution of jobs, and for setting clear objectives and measures for oneselfExercise independent judgment and discretion on significant matters related to functional areasTravel to the Berea small office as required, during their in-office dayBuilding Operations Support (20%)Provide support for all SCUS events (set-up of conference rooms, clean-up, coordination) and maintain an overall neat and organized appearance of the SCUS office space and conference roomsComplete assigned Building Operations Helpdesk ticketsAssist staff with minor office/cubicle configuration and/or set up and departmental office movesTroubleshoot and maintain office equipment and work with our internal teams (i.e. IT) and external vendors as necessary (water coolers, refrigerators)Minor office repairs and maintenance such as light plumbing and light carpentry