Information Technology Support Technician

Role Responsibilities:

Provide basic technical support to Clients with a Customer Service Attitude. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. Creating constructive, customer centered relationships with onsite staff. All while treating each individual with premier customer care and empathy.

Job Description:

• Identify, manage, escalate, and resolve technical issues.
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.

Requirements:

3 - 5 years of related work experience, or an equivalent combination of education and experience.

3 - 5 years of Customer Service experience.

Excellent communication skills.

This position requires a self-starter and good self-governance

The ability to work in a team environment or alone and commit to a flexible work schedule.