Incident Analyst

Title: Incident Management Analyst

Type: Perm

Location: Winston – Salem, NC

Very fast paced environment, someone must be very efficient to balance workload as teamwork with multiple incidents (Call volume is not high but resolutions take time)

• We really need to make sure that candidates have prior Incident management exp
• At 02 years with Incident management in creating summary, post and turn conversations to documents
• Background in ServiceNow, and incidents will be like server issues, network issues/faults, monitoring, and tracking alarms (Incident alarms, multiple alarms)
• Worked with tickets and make a documentation/translate thing into reports

A reasonable, good faith estimate of the minimum and maximum Pay Rate for this position is $55k/Annum to $70k/Annum