Operational Readiness Coordinator

Akkodis is seeking an Operational Readiness Coordinator for a Direct Hire job opportunity with a client located in Winston-Salem NC area. This job is hybrid onsite in Winston-Salem NC from the start. The Operational Readiness Coordinator Coordinator’s ensures the Production Support Operations teams and Implementation teams are prepared to support and assist our clients on all the service offerings. This includes preparing for teams for the introduction of new services, applications or features to the Client Implementation and production support teams. Preparing management reports, monthly key metric reports and audit reports, ensuring client certification scripts, testing documentation and program checklists have been completed and annual review of procedures and frameworks are conducted. This position will work with various Internal teams and subject matter experts to design & define processes and implementations as a liaison with our Production Support Teams.

Salary Range: $60-70K base and a competitive benefits offering

Please note: This is not a C2C opening nor a referral fee option

Operational Readiness Coordinator - job responsibilities include:

• Maintain Operational Readiness program documentation
• Monitor and report ongoing client certification results
• Update/Maintain yearly audit spreadsheet and reports
• Setup training sessions with product and technology teams
• Oversee updates of daily process documentation
• Work with banks/CU, fintechs and internal units on training and testing
• Support Product team initiatives, including project meetings, bank test certifications and documentation
• Participate in ongoing automation efforts for monitoring and reporting
• Interact with implementation and production support teams on client requests
• Able to review functional and technical specifications and identify the support, documentation, training and monitoring requirements.
• Possess the analytical skills to compare the expected application/system results to actual results.
• Complete assigned work accurately and within the agreed upon schedule.
• Possess the collaboration skills to bring various experts together to document production support requirements.

Required experience includes:

• Bachelor’s degree in business or an information technology-related field
• 3+ years financial industry experience including payments experience documenting operational processes and product requirements/specifications
• Strong understanding in Agile methodologies and experience with Jira
• Proficiency in MS Office Suite of tools
• Strong verbal and written communication skills
• Strong analytical and statistical skills
• Detail oriented with strong organizational and problem-solving skills
• Strong understanding of Risk, Compliance and Governance policies

If you are interested in this Operational Readiness Coordinator job in Winston-Salem NC then click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Barb Heath at 610-548-7317 or barbara.heath@akkodis.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, paid-time off, holidays, life insurance, short-term disability insurance, additional voluntary benefits, 401K plan and more.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy.

The Company will consider qualified applicants with arrest and conviction records.