Incident Management Specialist

AKKODIS is seeking an Incident Management Specialist for a full-time job with a client in Winston-Salem, NC (Hybrid). We are ideally looking for applicants who have proven experience in ITSM, ServiceNow, and NOC.

Salary Range: $70k to $77k/Annually +Benefits.

The Incident Management Analyst is responsible for coordinating the overall incident management process, particularly when there are major incidents. This role is also responsible for coordinating the investigation into the root cause, identifying workarounds, and following up for permanent resolution.

Qualifications required

• 2+ Years’ experience designing and executing incident/problem management processes.
• 2+ Years’ experience with an IT Service Management ticketing system.
• 1+ Years’ Service Now Experience
• 2+ Years of NOC Experience

Qualifications desired

• Must have a professional demeanor and the ability to effectively work with internal and external customers, vendors, and staff
• Ability to work under pressure and handle conflicting priorities
• Excellent time management skills
• Project management and MS Office experience a plus

Equal Opportunity Employer/Veterans/Disabled Benefits offerings include but are not limited to.

· 401(k) with match

· Medical insurance

· Dental Insurance

· Vision assistance

· Paid Holidays Off

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.