IT Support Technician

About the Role: We are looking for Helpdesk candidates of various levels, at least with 1+ years of experience. The IT Support Specialist is focused on end-user support and responsible for the receipt, triage, and resolution of Services Requests and incidents related to computer systems.

Responsibilities:

• Provide onsite and remote support via IT ticketing system, email, desk-side support, and phone calls
• Create and manage user accounts and permissions following established processes and procedures
• Maintain application and system documentation by updating written procedures
• Collaborate on and escalate issues with senior IT staff
• Diagnose and troubleshoot hardware and software issues
• Ensure customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner

Qualifications:

• Experience providing technical support in Windows and Mac OS environments
• Experience with Active Directory
• Experience working with Microsoft 365
• Ability to troubleshoot hardware and software issues
• Ability to communicate effectively
• Basic secure computing practices
• Understanding of Networking concepts
• Flexible schedule (able to work evenings, weekends, and holidays as needed).
• High school diploma / GED required

Preferred:

• 1+ years of experience in an IT-related field or as a Service Technician preferred
• Knowledge of Entra ID
• Knowledge of Intune and/or Jamf
• IT-related college degree preferred
• Certifications in a related field is a plus

Anticipated hiring salary $50,000 with higher salary possible depending upon experience.