System Administrator / Help Desk

Job Title: Help Desk Analyst

Location: Torrance, CA (Onsite)

Salary Range: $80,000 - $100,000

Experience: 4+ Years

Job Description:

We are seeking a highly motivated System Administrator / Help Desk Analyst with a minimum of 4 years of experience to join our IT support team. The ideal candidate will have hands-on experience with user onboarding and offboarding, Active Directory management, and the Freshservice ticketing system. This role requires a detail-oriented individual capable of providing excellent support to end-users while working onsite in Torrance, CA.

Key Responsibilities:

• Provide Tier II/III support
• Manage and resolve tickets through Freshservice ticketing system.
• Perform user onboarding and offboarding tasks, including account creation, permissions setup, and hardware configuration.
• troubleshoot domain issues
• Intra ID

Qualifications:

• 5 years of experience
• Experience with onboarding and offboarding processes for new users.
• Proficiency in managing Active Directory (user/group management, access controls).
• scripting
• Familiarity with the Freshservice ticketing system or similar IT service management tools.
• Strong troubleshooting skills with Windows and Mac OS environments.
• Knowledge of common software applications and basic networking concepts.