Help Desk Analyst
Broad River Retail, Fort Mill, SC, United States
Based in Fort Mill, SC and part of the Charlotte Metro region, Broad River Retail is one of the largest independently-owned and operated Ashley HomeStore licensees in the country.
Our purpose: “Furnishing Life’s Best Memories”. We furnish customers’ homes, but we also furnish the careers and professional development of our employees, and ultimately our communities. With over 30 stores in North Carolina, South Carolina, and Georgia, and future growth planned, we look forward to the positive impact that we will have in years to come.
Are YOU ready to make an impact? Broad River Retail needs a top-notch Help Desk Analyst to work hybrid in the Fort Mill, SC area. Some travel to stores on an as needed basis.
Responsibilities
- Provide support for Tier 1 and Tier 2 help desk service requests through tickets or by phone
- Ensure that all tickets are reviewed and properly acted upon before the end of each work day
- Execute hardware/software upgrades and repairs as assigned
- Provide support for our Storis ERP system
- Follow up on outstanding requests and ensure timely resolution
- Ensure that the help desk is physically covered during business hours
- Manage and monitor internal assets to ensure accurate inventory records
Knowledge | Skills | Abilities
- Two plus years of help desk experience in a Window/Mac environment
- Associate's degree or above in a relevant program of study
- CompTIA A+ or relevant certification a plus!
- Ability to communicate technical information to a wide range of end-users, both by phone and through email
- Excellent customer service and troubleshooting skills
- Reliable and punctual for each shift
Must have a solid understanding of the following:
- Windows 10 and Mac OS
- Office 365
- Active Directory management
- ITSM (i.e. IT Ticketing System, Service Now, Remedy)
- Printers, scanners, and computer peripherals
- Mobile devices (iOS and Android)
- Client PC connectivity (Ethernet, TCP/IP, and VPN)
- File server knowledge
Compensation | Benefits
- Competitive salary with advancement opportunities
- Comprehensive benefits including:
- Medical, Dental, Vision, Disability, Life, Supplemental, & HSA
- Retirement plans
- Paid time off
- Educational opportunities
- Professional development and advancement
- 8 hour shift
- Monday to Friday