Industrial Quality Manager, Quality Assurance

TITLE: Industrial Quality Manager, Quality Assurance

REPORTS TO: Senior Manager, Industrial Quality

LOCATION: Chicago, IL

Lactalis Heritage Dairy is currently seeking candidates to join our team in Chicago, IL.

Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do.

If you’re looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you!

Lactalis Heritage Dairy: inviting you to share with us your STORY, your PASSION, and your EXPERTISE.

From your PASSION to ours

The Industrial Quality Manager, Quality Assurance, works closely with the cross functional teams and LHD production facilities with a focus on performance, non-conformance and continuous improvement. The Industrial Quality Manager, Quality Assurance investigates the root cause of issues and partners with facilities to recommend corrective actions. In addition, this position is responsible for weekly, monthly, quarterly and annual complaints reporting as required.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Investigate holds and continuous improvement opportunities at LHD facilities.
• Support facilities in investigating product complaints to meet CPM and KPIs.
• Investigate the root cause of issues and partner with facilities to recommend corrective actions.
• Assess both product and facility performance/non-conformances and propose actions to findings.
• Monitor and follow up with manufacturing plants to ensure the full implementation of corrective actions.
• Establish and follow up on LHD plants process control limits.
• Serve as back up to the Food Safety Auditor in conducting internal audits using GFSI, HACCP & ISO 9001/22000 to assess food safety/quality risks & recommends mitigation strategies for our internal facilities.
• Review, analyze, and distribute complaint reports to internal plants.
• Produce audit reports and distribute internally in a timely manner.
• Complete other monthly, quarterly, and annual reports as needed
• Maintain a close partnership with LHD internal plants and collaborates on continuous improvement activities.
• Alerts senior management on major issues.
• Provide support on projects as needed, and accomplishes tasks as appropriately assigned.
• Partner with other departments to achieve overall company objectives.
• Proactively share and promote best practices throughout the organization.

From your STORY to ours

Qualified applicants will contribute the following:

Education and Experience

• Bachelor’s degree in microbiology, food science, dairy science, or life sciences is required.
• 5+ years related experience, including active involvement in Quality Programs is required.
• Experience in cheese manufacturing is preferred.
• Sanitation background is preferred.

Knowledge, Skills and Abilities

• Ability to perform root cause analysis and point out gaps.
• Solid knowledge of GFSI, HACCP, US food regulations, i.e. PMO
• Proficiency with data management portals.
• Proficiency with Microsoft Office applications, specifically Excel.
• Strong communication skills both written and verbal.
• Ability to work independently.
• Ability to complete administrative tasks.
• Sense of organization and strong attention to detail.
• Ability to prioritize and manage projects in a changing, complex environment.
• Collaborative & pragmatic mindset.
• Ability to travel up to 50% and/or extended/off-work hours.

Lactalis Heritage Dairy is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.