Service Manager

PumpMan, a Harrington Company, is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, PumpMan has locations throughout the Unites States and is actively expanding its network to deliver services to a wider area and broader customer base. PumpMan joined the Harrington family of companies in 2023, and, in combining forces, created an industry leading single source provider for process solutions products, design, installation, maintenance, and repair. We are also committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available.

Our national footprint, dedication to service and highly trained, passionate team members have made Harrington and PumpMan prominent, highly respected names in our industry and enabled our success for more than 6 decades. We realize our greatest asset is our people and we are dedicated to offering opportunities for training, personal growth, and career advancement. If you are looking for an excellent company that offers not just a job, but a career path, then come join our winning team!

Come and Grow with a Leader in the Industry… PumpMan Pittsburgh has an exciting opportunity for a Service Manager to join our team in Pittsburgh, PA

Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing our service team members to ensure the team’s objectives and sales goals are met.
• Oversees the timely completion and accuracy of work orders to assure necessary parts are received accurately, timely and in accordance with inventory controls.
• Handling customer service complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory.
• Auditing our service department to ensure the company’s high standards, efficiency, and productivity goals are met.
• Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs.
• Coordinate and manage weekly service meetings.
• Continually updates the Syteline system data build/entry, invoicing, ordering equipment
• Interprets job orders, field service requests and estimates worker hour requirements for completion of job assignments.
• Account for labor hours.
• Recommends measures to improve production methods, equipment performance, and quality of product.
• Analyzes and resolves work problems or assists workers in solving work problems.
• Maintains required stock of pumps, parts, fittings, pipe, and related material on the service truck.
• Performs duties in a professional manner and works well with others or in a team setting.
• Observes safe work practices and safety methods; performs other duties as assigned.
• Work with GM and Finance Manager to forecast and report service financial information
• Provide GM and Finance Manager with tracking info, as required.
• Oversee and manage the company Safety Program.
• Oversee and manage employee training in the service department

Required Qualifications:

• A bachelor’s degree, or equivalent, in business, administration, or related field; a two-year college, technical school, trade school; or seven to ten years related experience and/or training; or equivalent combination of education.
• Previous sales and management experience may be advantageous
• Strong industry knowledge
• Excellent leadership, communication, sales, and customer service skills
• Computer literacy and good organizational skills
• Strong creative thinking and problem-solving skills,
• The ability to work under pressure and handle stress
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Must have a valid driver’s license.

Benefits:

• Competitive Compensation plus commission
• Family Medical, Dental, and Vision
• 401(k) Plan
• Basic Life and AD&D Insurance
• Paid Time Off and Holidays

Please visit us at: www.pumpman.com

Headquartered in Saddle Brook, NJ, PumpMan is a highly successful pump maintenance, service, and repair company with aspirations of becoming a national leader in the space through acquisitions. To-date, PumpMan has acquired companies in Northern California, Southern California, Pittsburgh, PA, Philadelphia, PA, Phoenix, AZ, and New York City, NY.

PumpMan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.