Service Administrator

PumpMan, a Harrington Company, is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, PumpMan has locations throughout the Unites States and is actively expanding its network to deliver services to a wider area and broader customer base. PumpMan joined the Harrington family of companies in 2023, and, in combining forces, created an industry leading single source provider for process solutions products, design, installation, maintenance, and repair. We are also committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available.

Our national footprint, dedication to service and highly trained, passionate team members have made Harrington and PumpMan prominent, highly respected names in our industry and enabled our success for more than 6 decades. We realize our greatest asset is our people and we are dedicated to offering opportunities for training, personal growth, and career advancement. If you are looking for an excellent company that offers not just a job, but a career path, then come join our winning team!

Come and Grow with a Leader in the Industry… PumpMan Pittsburgh has an exciting opportunity for a Service Admin to join our team in Pittsburgh, PA.

Responsibilities:

• Responsible for answering, screening, and transferring all inbound calls in a prompt, polite, professional manner.
• Responsible for taking detailed messages from callers if needed and will let caller know we will respond back promptly.
• Responsible for receiving item(s) or other equipment from walk-in customers. Upon receiving item(s) will complete a job request form then enter information into the system.
• Update/filing with compliance companies
• Create and maintain vendor accounts – keep a good record of W-9 and insurance certificate
• Create and maintain customer accounts – keeping records of credit applications and sales tax exemptions
• Accounts Payable – 3-way matching
• Contact customers & vendors to notify them of delinquent accounts and accept any payments made at the time of contact.
• Send invoices and statements to customers. Confirm receipt and updated payable information is in their system to pay our bills on-time.
• Keep a thorough record of customer contact and billing information, business transactions and enter data from daily work logs into the company’s various systems, supporting supervisory and executive staff by performing any assigned accounting tasks.
• Create and maintain customer and vendor accounts – keep a good record of W-9 and insurance certificate, CC authorization and ACH forms, and business credit checks.
• Assist in keying in or typing up any documents or items that the Accounting Department is responsible for, including A/P, A/R, and collections, checks and invoices, as well as vouchers, accounting statements, and other reports and records.
• Assist personnel with any tasks conducted within the Accounting & HR department as needed.
• General office duties.
• Other duties may be assigned as needed.

Required Skills/Abilities:

• Excellent team player with good interpersonal, customer service and sales skills.
• Must be able to adapt to new work environments and social situations.
• Ability to function and work well in a fast-paced and at times stressful environment.
• Receives customers with enthusiasm and tact.
• Ability to develop and build good relationships with customers, peers and management.
• Excellent verbal and written communication skills.
• Proficient organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Problem assessment and problem-solving skills.
• Proficient with Microsoft Office Suite or related software. QuickBooks a plus, but not required.

Education and Experience:

• High School Diploma or equivalent required.
• 1-3 years of clerical or administrative support experience essential.

Compensation/Benefits:

• Competitive Compensation
• Family Medical, Dental, Vision
• 401(k) Plan
• Basic Life and AD&D Insurance
• Paid Time Off and Holidays

Please visit us at: www.pumpman.com

Headquartered in Saddle Brook, NJ, PumpMan is a highly successful pump maintenance, service and repair company with aspirations of becoming a national leader in the space through acquisitions. To-date PumpMan has acquired companies in Northern California, Southern California, Pittsburgh, PA, Philadelphia, PA, Phoenix, AZ and New York City.

PumpMan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.