Technical Support Specialist

100% on site role, Location Allen, TX

(Training expected to be in this office for first week Fort Worth, TX )

Work Schedule: 10 am to 6:30 pm

6 months contract to hire

Must be a US Citizen due to the customers supported.

As an ALPR Technical Engineer, this position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment such as laptops, servers, and LPR camera systems

Responsibilities:

• Provide courteous and knowledgeable troubleshooting support over the phone and via email.
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Follow the department process, procedure, and metrics for a technical support II technician

Qualifications:

• 2+ years of Networking Experience
• 2+ years of customer service experience
• High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
• Must be able to obtain background clearance as required by government customers

Nice to have:

• Cellular Network Configuration
• POE (Power Over Ethernet)
• NetCould
• Linux

What software should your new hire be proficient in?

• Service Now
• Google Suite
• Bomgar
• Windows