Desktop Support Technician

Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.

Direct Hire

Salary: $60-$70k

On-Site in Plano, TX

Summary:

• Install drivers / hardware
• New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
• Hardware support (desktops, laptops, printers, etc.)
• 1st and 2nd level troubleshooting
• Assist with higher level tasks when needed

Qualifications:

• Intermediate knowledge of networking (wired and wireless)
• Intermediate knowledge of Active Directory (adding/deleting users, group policy, permissions)
• Office apps (documents, spreadsheets primarily)
• Desktop Support knowledge within a corporate environment (domains, DNS, etc)
• 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
• Great attention to details
• Willing to learn new tasks / skills
• Good written and verbal communication skills
• Pleasant personality and ability to clearly communicate with people.
• Must be able to succeed in a dynamic team environment and be open to overtime when necessary

Benefits Summary:

• Health / Dental / Vision Insurance
• Life / Disability Insurance