Desktop Support Technician

Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.Direct HireSalary: $60-$70kOn-Site in Plano, TXSummary:Install drivers / hardwareNew user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)Hardware support (desktops, laptops, printers, etc.)1st and 2nd level troubleshootingAssist with higher level tasks when neededQualifications:Intermediate knowledge of networking (wired and wireless)Intermediate knowledge of Active Directory (adding/deleting users, group policy, permissions)Office apps (documents, spreadsheets primarily)Desktop Support knowledge within a corporate environment (domains, DNS, etc)1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)Great attention to detailsWilling to learn new tasks / skillsGood written and verbal communication skillsPleasant personality and ability to clearly communicate with people.Must be able to succeed in a dynamic team environment and be open to overtime when necessaryBenefits Summary:Health / Dental / Vision InsuranceLife / Disability Insurance