Network Operations Specialist - Provisioning (31903)

The Myticas team is searching for a Network Operations Specialist—Provisioning who will be responsible for managing customer interactions post-sale. This is a hybrid remote position. Candidates must be local to Chicago, IL.

Key responsibilities include:

• Provisioning and support of facility and non-facility fiber, wireless, and market data circuits, including bolt-on services.
• Communicating with customers regarding implementation status and coordinating LOA/CFAs and turn-ups with Type II vendors.
• Developing and maintaining a comprehensive circuit inventory and interfacing with the Tier 1 NOC.
• Coordinating maintenance notices to customers as needed.

Other Responsibilities:

• Delivering, provisioning, and supporting on-network and Type II products and services.
• Installing, upgrading, and maintaining RF, Fiber, and Market Data infrastructure.
• Responding to Tier 1 and Tier 2 customer NOC requests via email and phone.
• Utilizing and updating Network Monitoring Applications, including PRTG, Icinga, and Grafana.
• Provisioning datacenter connectivity and maintaining inventory of related assets.
• Administering external vendor portals (e.g., Equinix, NASDAQ, Verizon) for various operational tasks.
• Conducting network verification testing and coordinating field activities, including tower installations and equipment changes.

Qualifications:

• BS in Telecommunications, Information Systems, Computer Science, Engineering, or equivalent.
• 3-5 years of experience in a large enterprise or carrier environment with increasing responsibility.
• Strong leadership, analytical, and interpersonal skills.
• Knowledge of service delivery, provisioning, circuit/equipment inventory, OSI stack, routing protocols, and RF/Optical equipment.
• Must be legally authorized to work in the USA without sponsorship.
• Willingness to travel as needed.