Logistics Specialist

Company Description

Paschall Logistics, Inc. is starting a logistics office in Laredo, TX. We are a regional, local, and nationwide logistics company that takes the weight of freight off your shoulders. As a 100% employee-owned company, we invite you to ship with us as #LogisticsSuperHeroes.

Job Description

Job Title:Logistics Specialist

Department: Logistics – Sales and Marketing

Reports To: Director of Sales

FLSA Status: Exempt Salary. Paid weekly.

Approved By: Mark Clark

Approved Date:10-08-24

POSITION SUMMARY

This position will have accountability for the daily customer account management, carrier sales and management and marketing responsibilities for their branch. Focus to design and promote the growth and profitability of Paschall Logistics, Inc (PLI).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Act as the liaison between client, Paschall Truck Lines Customer Service/Sales, shipper, and receiver while managing the movement of the client’s goods, and upselling within the client to grow PLI wallet share.

Significant collaboration with the Director of Sales and Paschall Truck Lines Mexico to develop new opportunities for PLI.

Develop a target opportunity list that will be subject to continual additions and progress towards closing.

Determine appropriate pricing strategy for the client, carrier and PLI.

Determine and evaluate customer needs, prepare sales presentations, negotiate, and formulate rate proposals, provide needed customer service follow-up, and prepare sales correspondence as needed.

Manage order entry SOP and carrier coverage

Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends.

Resolve customer concerns and complaints and develop action plans to reduce service failures.

Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.

Work with Carrier Sales and Murray Service Center as needed to ensure commitments are met.

Provide afterhours support for critical issues as needed.

Discuss and coordinate plans with the Director of Sales to ensure maximum profitability and customer service.

Adhere to and comply with Federal, State, DOT, OSHA, and Company rules and regulations.

Work with the Director of Sales to establish and promote a true quality improvement process

Perform other duties as assigned or become necessary.

PRIORITIES SERVED

• Improving and building the business.
• Leadership and Mentoring

PERFORMANCE MEASUREMENTS

• Timely and accurate performance.
• Growth of Client Portfolio and wallet share
• Identification of areas needing improvements and implementation of corrective measures.
• Effectiveness of employee relations; employee development and training.
• Profitability