Sr. IT End User Technology Engineer

Work at OMRON!

OMRON is a global leader in the field of automation, an $8 billion global technology company celebrating more than 80 years of success. OMRON’s business fields cover a broad spectrum, ranging from industrial automation and electronic components to social systems and healthcare. OMRON Management Center of America, Inc. is the regional headquarters for OMRON in the Americas.

Sr. IT End User Technology Engineer

The Senior IT End User Technology Engineer will be responsible for designing, implementing, and supporting end-user technology solutions to enhance productivity and efficiency across the organization. This role involves managing complex IT systems, troubleshooting advanced technical issues, and collaborating with various departments to ensure that end-user technology meets the needs of the business. A successful candidate will be able to collect and analyze business requirements, recommend improvements, facilitate cross-team design and architecture discussions and assure a smooth transition of solutions to Omron’s operation teams. This role provides technical expertise throughout the Americas while realizing the strategic goals of Corporate Headquarters.

Our Commitment to Employees:

• Training and Career Development Program to give employees a learning path with the necessary tools and resources they need to help build their career at Omron.
• Great financial opportunities with competitive compensation, immediate 401k match with 100% vesting, profit sharing, and Blue Cross Blue Shield for medical, dental, vision and prescription drug benefits.
• Community Awareness that includes activities with local non-profit organizations and a Matching Gift Program.
• Work-Life Balance with Flexible Work Arrangements, Flexible Work Hours, and Sick/Vacation/Holiday Pay.
• Wellness Activities such as Walking Contests, Nutritional Learning Sessions, On Site Flu shots and Health Screenings.

Responsibilities:

Design and Implementation:

• Develop and maintain the end-user technology solutions, including hardware, software, and network components.
• Create and enforce standards and guidelines for end-user devices and applications
• Ensure scalability, reliability, and security of end-user technology solutions.

Technical Support

• Provide advanced-level support for end-user technology, resolving escalated issues from IT support teams when required, ensuring minimal downtime for end users.

System Maintenance and Management:

• Perform regular system updates, patches, and upgrades to ensure optimal performance and security.
• Manage and maintain Active Directory, Group Policy, and other user management tools.
• Oversee and administer endpoint protection solutions including antivirus, antimalware, and encryption.

Hardware and Software Deployment:

• Working closely with other IT teams, plan and execute the deployment of new hardware and software and the recovery with proper disposal of obsolete equipment in accordance with company policies and procedures.
• Coordinate with vendors and internal teams to procure, provision and install equipment and software, maintaining accurate inventory records of all end-user technology assets.

Performance Monitoring and Improvement:

• Monitor and analyze system performance metrics to identify and address potential issues proactively.
• Implement best practices for end-user technology to enhance efficiency, reliability, and security.

Technical Documentation and Training:

• Create and maintain comprehensive technical documentation, including user guides, troubleshooting procedures, and system configurations.
• Develop and deliver training sessions to IT Support teams and end-users to understand their needs an provide timely solutions.

Innovation:

• Stay up to date with the latest trends and technologies in end-user computing. Evaluate and recommend new tools and technologies to improve user experience and productivity.
• Other duties and miscellaneous projects as needed.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years’ experience in IT with a focus on end-user technology and support. Including 3 years in a senior or lead role.
• Proficiency in Microsoft Windows, MacOS, and mobile operating systems.
• Experience with enterprise software deployment, endpoint management tools. (e.g. Tanium), and virtual desktop environments.
• Strong understanding of networking principles and security practices related to end-user technology.
• Familiarity with cloud-based productivity tools (e.g. Office 365, Google Workspace) and collaboration platforms.
• Advanced Troubleshooting skills and the ability to diagnose and resolve complex technical issues.
• Experience in a large enterprise or global environment.
• Knowledge of ITIL or other IT service management frameworks.
• Experience with automation and scripting (e.g. Powershell, Python)

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Omron we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Omron is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.