Customer Success Specialist

LHH is seeking a Customer Success Specialist for a manufacturing company in Kennesaw, GA. This role will support the Sales Administrator in executing contracts, ensuring timely delivery, cost-efficiency, and maintaining high customer satisfaction. This role focuses on project launch, implementation, and ongoing coordination, while also managing customer interactions and resource optimization. This a great opportunity for a candidate looking to start a career within manufacturing and logistics!

Key Responsibilities:

• Record sold projects in the ERP system, ensuring accuracy and adherence to standards.
• Develop project implementation forecasts, coordinate timelines with customers, and support bookings to meet client needs.
• Source materials to ensure availability, submit purchase requests, and manage ancillary supply expiration dates.
• Coordinate with teams for material setup, daily shipments, device calibration, and product returns.
• Address customer inquiries, report incidents, and provide operational updates on project progress.
• Foster positive customer relationships and collaborate with regional units, sales, logistics, technical support, and finance teams.

Requirements:

• Bachelor’s Degree required (it is a plus if in Business, Project Management, or related field)
• Seeking 0-2 years of experience in a business or technical role.
• Excellent communication, problem-solving skills, and attention to detail.
• Plus in experience in SAP

Job Type:

• Direct Hire
• Onsite, Full Time

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.