IT Support Engineer

IT Support Engineer | Charlotte, NC | Hybrid

Our client is looking for a customer-driven IT Support Engineer with fundamental technical support skills to join their team!

Responsibilities:

• Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.
• Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.
• Hands-on troubleshooting of hardware, software applications, networking and other technical issues.
• Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
• Manage relationships with vendors and 3rd party providers to provide application support.
• Timely resolution to problems and serve as a point of escalation for team and users
• Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.
• Engage with partners throughout the organization to proactively address concerns and technical pain points.

Qualifications:

• Must be customer service oriented with fundamental tech support skills
• Years of IT Support experience
• Google experience and knowledge of Jamf is preferred