Loan Servicing Team Lead

A&D Mortgage

• Financial Holding Company successfully providing residential and commercial loans for more than 20 years, based in Florida. We represent our A+++ service in states but are striving to obtain licenses in every State of the US and to become a Nationwide Mortgage Lender.

Our employees are our most valuable resource and their knowledge and expertise play an important role in achieving our client’s goals. We are 200+ employees, and it’s just a beginning!

We are looking for Loan Servicing Team Lead

Job Summary:

The Loan Servicing Team Lead will oversee the daily operations of the loan servicing department, ensuring accurate and timely management of loan accounts. This role involves supervising a team of loan servicers, providing training and support, and maintaining compliance with regulatory requirements.

Key Responsibilities:

• Team Leadership: Supervise and mentor a team of loan servicers, providing guidance, training, and performance evaluations.
• Loan Management: Oversee the servicing of loan accounts, ensuring accurate processing of payments, adjustments, and inquiries.
• Customer Service: Address escalated customer inquiries and concerns, ensuring a high level of service and resolution.
• Compliance: Ensure adherence to all regulatory and internal policies regarding loan servicing, reporting any discrepancies.
• Process Improvement: Identify and implement improvements in loan servicing processes to enhance efficiency and accuracy.
• Reporting: Prepare and present regular reports on team performance, loan portfolio status, and compliance metrics to senior management.

Qualifications:

• Bachelor’s degree in finance, business, or a related field.
• 3+ years of experience in loan servicing or related financial services role.
• Previous supervisory or team lead experience preferred.
• Strong understanding of loan products and servicing regulations.
• Excellent communication and interpersonal skills.
• Proficient in loan servicing software and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.