Technology Services Engineer (Law firm exp. required)

Key Details:

• Direct Hire/Perm
• 100% Onsite in downtown San Diego
• Law firm experience required.
• Pay: $105-130k + annual performance bonus + benefits

About the Position

The Technology Services Engineer will provide escalated service desk support to all firm personnel and other operational technology projects.

Essential Duties and Responsibilities:

• Escalated support and point of contact for the local office
• Leverage our ticketing system to track all requests, manage ticketing queue and escalate tickets to the team
• Provide assistance and support comprising of technology questions and issues for all firm personnel, including but not limited to:
  • Computer hardware installation and troubleshooting
  • Application software support including Microsoft Office Suite
  • Network and System Administration for various systems
  • Desktop support and computer operating system support
• Responsible for providing technical support in the following technical environments:
  • Windows 10 and 11 operating system
  • Microsoft Office 365
  • SCCM Packages and deployments
  • NetDocuments
  • Bighand
  • Cisco VPN and Citrix
  • Mobile device support
  • Other legal applications, such as iTimeKeep, Aderant, Mimecast, etc.
• Review all Artic Wolf provided alerts and tickets to analyze hardware/software crashes and provide root cause analysis and solutions
• Collaborate with the Technology Services Director and networking team to resolve any network outstanding issues (Mimecast, Defender, Azure / Office 365 Applications, zScaler)
• Proactively outreach and interact with local office personnel daily by walking the halls frequently to ensure they have no technology needs/issues
• The ability to visit to other offices as needed for support
• Robust understanding of firm workflows and processes
• Assist with various IT projects and tasks as needed
• Act as point of escalation on unresolved matters
• Attend weekly Technology Services Engineer meetings
• Update procedures for installation with detailed documentation
• Provide iPhone/Android support for all attorneys and management; configure iPhone/Android devices when needed
• Ensure all firm personnel inquiries are responded to within established timeframes and customer care and technical support service levels are achieved
• Connect, Setup, and troubleshoot Audio Visual Conferencing Technologies
• Participate in after-business hours On-Call Rotation

Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must demonstrate good judgment and ability to maintain confidential information. Must be able to multi-task and prioritize while working with minimum supervision. Must be very organized and detail-oriented. Must have great communication skills. Must have excellent written and verbal communication skills and the ability to effectively communicate with all levels of firm personnel. Must be able to lift up to 50 - 75 pounds.

Education and/or Experience

Bachelor's Degree in Technology or a related field is highly desired. Three (3) or more years of experience providing technical support with enterprise network and systems experience preferred. Legal industry experience is highly preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.