Wireless Mobility Senior Telecom Analyst

Status: 6-month contract (possibly extended)

Job Title: Wireless Mobility Senior Telecom Analyst

Location: Hybrid in Beaverton, OR

Salary: $49.33/hr

About the company:

We do more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries, and push out the edges of what can be. Our company looks for people who can grow, think, dream, and create. Our culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. We are about each person bringing skills and passion to a challenging and constantly evolving environment.

We are a technology company. From our flagship website and five-star mobile apps to developing products, managing big data, and providing leading-edge engineering and systems support, our teams exist to revolutionize the future at the confluence of tech and sport. We invest in and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate, and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary, and collaborative, taking technology into the future and bringing the world with us.

Wireless Mobility Senior Telecom Analyst:

Our client is seeking a skilled Wireless Mobility Senior Telecom Analyst to support and optimize wireless mobility infrastructure across the organization. This role is pivotal in managing telecom operations, collaborating with cross-functional teams, and ensuring effective support and strategic alignment of wireless mobility services.

This role is a hybrid model in Beaverton, Oregon.

Wireless Mobility Senior Telecom Analyst Responsibilities:

• Manage ticket queue in ServiceNow, responding to and resolving wireless mobility service issues.
• Update and maintain knowledge-based articles to streamline support for wireless mobility services.
• Action telecom requests, including carrier changes, line transfers, and return-to-inventory (RTI) processes.
• Partner with telecom vendors to review optimization reports and provide actionable recommendations.
• Collaborate with internal teams such as Sourcing, Finance, Legal, and HR to support wireless mobility service roadmaps.
• Provide expertise in wireless mobility services, including mobile devices, plans, and technical support.
• Serve as an escalation point for customer issues, ensuring timely and effective resolution.
• Communicate with stakeholders to align business requirements with technology solutions.
• Analyze and improve IT processes to enhance efficiency and service delivery.
• Gather feedback from end-users to drive process improvements and optimize service offerings.
• Responsible for creating accurate project estimates, managing project budgets, and tracking spend for global wireless mobility projects.
• Stay informed of industry trends and technology developments to anticipate future needs.

Wireless Mobility Senior Telecom Analyst Qualifications:

• Proven success in a fast-paced environment with complex telecom and technology requirements.
• Demonstrated experience as a Telecom Analyst, IT Consultant, or in a similar role.
• Strong background in project management, including budget management and forecasting.
• Excellent verbal and written communication skills, with the ability to build presentation decks and communicate to large audiences.
• Proficiency in system database management and troubleshooting.
• Strong customer service orientation with a commitment to continuous improvement.
• Effective influencing skills and the ability to interact confidently with senior leadership and vendor partners.
• Familiarity with ITIL (Information Technology Infrastructure Library) framework is highly beneficial.
• A collaborative approach focused on quality, proactive planning, and strategic alignment with business needs.