Senior Telecommunication Analyst

Role

Sr Telecom Analyst - Wireless Mobility

Duration

6 Months with chances for extension

Location

Beaverton, OR

Job Description:

• Partner and align with internal teams (i.e. Sourcing, Finance, Legal, HR), telecom carriers, and telecom expense management company to support wireless mobility infrastructure services and roadmaps
• Core competency in Wireless Mobility Services (i.e. Mobile phones/tablets, plans, features and technical knowledge)
• Provide assistance and support for incoming queries and issues related to wireless mobile devices and services
• Write knowledge base articles related to wireless mobility services
• Communicate with stakeholders to understand and support business requirements and technology needs
• Serve as an escalation point for customers
• Analyze and implement efficient IT process
• Gather feedback from end users to continue process improvement
• Collaborate with cross functional teams to align services and approach to maximize value and ensure we deliver appropriate services to support strategic initiatives
• Accountable for providing accurate project estimates, tracking of project spend and management of project budgets for wireless mobility globally
• Keep abreast of technological trends and developments

Requirements:

• Proven track record of success in fast-moving organizations with complex technology requirements
• Proven experience as a Telecom Analyst, IT Consultant or similar role
• Work will include managing the ticket queue in ServiceNow
• Updating & maintaining knowledge-based articles
• Actioning telecom requests (carrier changes, line transfers, etc.)
• Working with telecom vendor partner(s) to review optimization reports & make recommendations
• RTI (return to inventory)
• Excellent verbal and written communication skills
• Knowledge of system database and troubleshooting
• Excellent customer service skills
• Experience in project management
• Ability to build presentation deck, think strategically and communicate to a large audience
• Strong influencing skills and ability to interact with senior leadership and vendors
• Collaborative style and a focus on continuous improvement, quality and proactive planning