Manager of Internal Operations

Position: Manager of Internal Operations

About The Underline

The Underline is a transformative 10-mile project under the Miami Metrorail, creating vibrant green spaces and a multimodal trail to connect communities. Since opening its first segment in 2021, it has welcomed nearly 3 million visitors. With the next 2+ mile phase open and the full project set for 2026, The Underline aims to make Miami safer, resilient, and more connected.

Job Summary

The Manager of Internal Operations oversees key operational functions—finance, administration, and organizational development—supporting The Underline’s mission and growth. Reporting to the Chief Financial & People Officer (CFPO), this role ensures streamlined operations and resource allocation and supervises the Finance & Operations Coordinator and outsourced accountants, enhancing internal processes and team effectiveness.

Key Responsibilities

Financial Management

• Manage daily financial operations, including accounting, procurement, and compliance, ensuring accuracy in tracking and reporting.
• Lead month-end and year-end financial closing activities and identify areas for process improvements.
• Coordinate with external accounting teams, auditors, and manage budget forecasting and grants.
• Support contract and vendor management, conducting regular contract reviews to ensure best value.
• Oversee Accounts Receivable (AR) and Accounts Payable (AP).
• Coordinate the finance, investment, and audit committees activities. 

Human Resources 

• Collaborate with the CFPO on HR initiatives, including hiring, onboarding, training, and performance evaluations.
• Assist in workforce planning and implement employee retention strategies for a positive and inclusive workplace.
• Manage benefits administration and office management functions, in collaboration with the Coordinator.

Organizational Development

• Drive organizational initiatives with the CFPO to support strategic goals in resource management, process efficiency, and capacity building.
• Develop, track, and analyze performance metrics, aiding departments in goal alignment and KPI monitoring.
• Implement data and reporting tools for strategic decision-making and performance evaluation.

Governance & Compliance

• Prepare materials for board meetings, coordinating with the Finance & Operations Coordinator.
• Oversee insurance policies, ensuring compliance for Friends of The Underline (FUL) and The Underline Conservancy.

Supervision

• Directly supervise the Finance & Operations Coordinator, collaborating closely with the CFPO to achieve strategic and operational objectives.

Education and Experience

• Bachelor’s degree in finance, accounting, business management, human resources, or a related field. Certifications such as CPA, CMA, or SHRM are a plus.
• Minimum of 5 years’ experience in finance, accounting, human resources, and/or operations, with at least 2 years in a managerial role.
• Nonprofit experience preferred.
• Spanish proficiency preferred. 
• Proficiency with financial software (e.g., QuickBooks, Bill.com).

Skills

• Highly collaborative and adaptable, with a commitment to operational excellence.
• Strong organizational skills, excellent communication, and proven operational management experience.
• Project management, data analysis, and change management. 

Full-time position.

Location: Brickell, Miami FL

Benefits: 401k plan, health insurance, hybrid schedule, others.