Help Desk Technician

Summary:

This role provides Level II and III support for hardware/software issues, including installations, troubleshooting Windows, Active Directory, Office 365, and Exchange.

Strong customer service skills a must.

Responsibilities:

• Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. (Level II & III support)
• Installs hardware and software on workstations.
• Utilizes ticketing system, when necessary (Salesforce or similar).
• Troubleshoot Active Directory, Office 365, and Outlook.
• Manage and create technical documentation.
• Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.

Qualifications:

• 5+ year Windows troubleshooting experience
• 2-3 years of iOS experience highly desired.
• Basic system administration background
• 3+ years of Active directory experience
• Ability to troubleshoot MS 365 and Exchange Server
• PowerShell skills highly desired
• Possess a working knowledge of hardware components, hardware configurations, and software/application implementation.
• Knowledge in Cloud based content management systems (i.e. Slack, Box, Teams).
• Ability to install/deploy Windows / Apple based computers.
• Excellent documentation skills with ticketing system experience
• Excellent customer service and communication skills a must.