Information Technology Service Management Consultant

General Responsibilities:

Transformation Support

• At the start of a transformation effort the Service Asset & Discovery Consultant will lead SACM transformation, working closely with the customer, key delivery stakeholders, procurement / finance, delivery teams and Capgemini tool(s) teams to consolidate and produce the production “record of truth” (Gold) Data asset inventory, including IT Contracts information and Service Models within the CMDB.

• Accountable reviewing and interpreting the Capgemini customer contract /statements of works for SACM transformation and Delivery requirements, will work with the Capgemini delivery, Procurement and Finance teams, customer and customer 3rd parties, to derive and provide SACM requirements to the delivery implementation teams

• Works with Capgemini tool(s) and implementation teams to provide requirements, review and approve technical solutions, and assist in UAT. The Service Asset & Discovery Consultant is accountable for using Capgemini Global Standards and working with delivery towers to develop the SACM sustainment model and tailoring local SACM work instructions as needed.

Qualifications

Knowledge

• An under-graduate degree or demonstrable equivalent / 5-7 years in IT.

• Able to work proactively and with limited oversight.

• Experience of working in an ITIL-aligned organization.

• ITIL v3 Foundation Certified (minimum).

• Knowledgeable of the Change Management / IMAC processes and policies.

• Proficient in the technologies support SACM; Asset and CMDBs, auto-discovery tooling, specifically ServiceNow.

• Expert in IT Asset Management Lifecycle processes (including hardware and software);

• Expert in Configuration Management processes.

Reporting

• Experience with using reporting tools to build complex reports.

• Experience with interpreting data models and querying SQL databases.

Infrastructure Outsourcing Delivery

• Experience within a complex operational environment and working with multiple Service Delivery Organizations; multiple support models.

• Familiar with infrastructure technologies that are used to deliver services from a Data Center.

• Able to work with and coordinate data collection across the data center and workplace service towers.

SACM

• Expert in IT Asset Management process & operational delivery.

• Expert in Configuration Management process & operational delivery.

• Experienced with contract terms and conditions (T&C’s).

• Experienced with how vendor and contracts data must be related to each other and assets within a CMDB.

• Proficient in the operations of software inventory and compliance including industry best practices.

• Experienced in license modelling, determining liability calculations, reconciling entitlement with deployment data, optimizing license and determining the usage/ compliance state.

• Experienced in the Software Asset Management / Software License Compliance management processes, including industry best practices.

• Experienced in driving financial improvement through Service Asset management.