Workforce Management Support Analyst

Workforce Management Support Analyst

W2 Contract

Salary Range: $62,400 - $72,800 per year

Location: Austin, TX - Hybrid Role

Job Summary:

We are seeking an experienced business systems analyst to support our global H2R Workforce Management Program. The Workforce Management Program supports multiple cross-functional global partners and customers with various business needs, from business expansion to People team initiatives to global finance compliance enhancements. You will provide tier-two support to our helplines, configure UKGs Workforce Central timekeeping, advanced scheduling, attendance modules, and other third-party applications like Workday and WorkJam.

Duties and Responsibilities:

• Serve as the subject matter expert working with various cross-functional internal and external partners on problem-solving and developing business process solutions to meet or exceed local SLA metrics, program and organizational goals, and initiatives.
• Maintain close partnership with local helplines as a tier two level support partner. Manage regional tier two support production queue, addressing production issues within SLA standards.
• Support the Workforce Management GPO team in gathering and documenting business requirements, identifying possible solutions, testing systems functionality, and leading implementation and process change.
• Work closely with external vendors and various internal organizations, including HR, Legal, Benefits, Compensation, and technical teams, on operational/support requiring automated/systematic solutions development.
• Develop strong cross-functional business partnerships that enable comprehensive, end-to-end solutions.
• Create As-Is and To-Be Processes, system configuration documentation, and create or update business K-Base.
• Coordinate issue resolution for Hire to Retire core teams in payroll, compliance, legal, and HR systems.

Requirements and Qualifications:

• 5+ years of experience supporting Workforce Management Programs, including UKG front-end configuration and end-user business processes
• Strong working knowledge and configuration experience with UKG Workforce Central 8.1+ Timekeeping, Advanced Scheduling, Attendance, AtteStation Tool Kit, and WIM. UKG Pro WFM experience is a plus.
• Strong problem-solving and analytical skills, excellent written and oral communication, and the ability to identify solutions according to changing business needs
• Able to lead and multi-task across multiple global initiatives while working independently and collaboratively to work tickets and solutions on time and accurately in a fast-paced and dynamic environment.
• Capacity to connect with and engage cross-functional, multi-region partners and customers to achieve the desired results.
• Strong understanding of the support lifecycle, including configuration analysis, integration technical understanding, performing UAT, working with cross-functional partners, and supporting warranty efforts
• Experience working with integrated HRIS systems like WorkDay
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
• Able to use critical thinking and logic skills to isolate and resolve technical issues promptly.
• Able to deliver timely and accurate results in a fast-paced and dynamic environment.
• Able to deal with ambiguity, work independently, and be a self-starter.
• Familiarity with related HRIS and Finance enterprise systems is a plus.
• Outstanding verbal and written communication skills

Desired Skills and Experience

Workforce Management, UKG Workforce Central, HRIS, WorkDay, WorkJam

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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