Junior Support Technician

We are seeking an enthusiastic Junior Support Technician who is passionate about providing exceptional IT support and delivering top-notch service to our internal customers. The ideal candidate is excited to troubleshoot and resolve technical issues, collaborate effectively with colleagues, and continuously learn and adapt in a dynamic environment. For this junior level role, we are seeking a team member who is enthusiastic about being a technical partner within our service desk team. We welcome a candidate that is motivated to learn our business and grow into additional opportunities as they arise.

Culture is extremely important to us at VFP. We are a tight knit, work hard - play hard team who creates a pathway for motivated people to become extremely successful. Our company's work hard, play hard culture is evident in the way we celebrate our success through numerous fun-filled outings and events!

This role supports our local office in Eden Prairie, MN.

Responsibilities:

• Provide professional root cause analysis, troubleshooting, and resolution of hardware and software issues.
• Serve as an IT support representative, embodying a customer service-oriented mentality.
• Act as a subject matter expert on desktop PC hardware, printing, connectivity, Microsoft Office, Outlook, and Adobe Acrobat software.
• Perform IBM AS/400 troubleshooting and issue resolution, including locked files and job queues.
• Handle after-hours support for system maintenance and special projects.
• Manage user account provisioning and perform computer setups and hardware deployments.
• Collaborate with Systems and Network Administrators, identifying and escalating issues as needed.
• Train end users on software and hardware use, and produce clear technical documentation.

Qualifications:

Education and Experience:

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2+ years’ experience in a helpdesk or technical support role is preferred.
• 2+ years’ experience with operation and troubleshooting of Microsoft Windows operating systems, Office, basic networking principals and remote access (VPN, Remote desktop).

Skills & Qualifications:

• Proficient in desktop PC hardware/software troubleshooting, Microsoft Windows OS, Office, Outlook, Adobe Acrobat, network connectivity, VPNs, and printing issues.
• Basic knowledge of IBM AS/400 system operations and troubleshooting is a plus.
• Strong customer service focus with exceptional communication skills.
• Ability to work independently and in a team, with strong organizational and multitasking abilities.
• Analytical mindset with attention to detail and effective task prioritization.
• Willingness to learn new technologies and adapt to challenges.
• Familiarity with ITIL principles is a plus.