Global IT Endpoint Administrator

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Position Overview

The Global IT Endpoint Administrator is responsible for managing and supporting Edgewell’s mobile device management (MDM) platforms to enhance endpoint experiences for the organization. The Global IT Endpoint Administrator will also provide technical assistance and guidance to end users, troubleshoot issues, and ensure compliance with global IT policies and standards. Additionally, the Global IT Endpoint Administrator will contribute to the innovation and enhancement of the overall digital experience for the organization, by identifying and implementing new technologies, solutions, and best practices.

This role will be in proximity to one of Edgewell's main office locations with a hybrid model: Shelton, CT; St. Louis, MO; Allendale, NJ

Responsibilities

• Administer, configure, and monitor the MDM platforms (Kandji and Intune) for macOS, iOS, Android, and Windows devices.
• Enroll, provision, and deploy devices to end users; manage device profiles, policies, and security settings.
• Perform regular audits and reports on device inventory, compliance and usage.
• Provide technical support and troubleshooting for endpoint-related issues and escalate complex problems to the appropriate teams through ServiceNow.
• Collaborate with other IT teams and stakeholders to ensure alignment and integration of MDM solutions with other IT systems and services.
• Research and evaluate new MDM features, tools, and best practices to provide recommendations for improvement.
• Document and update MDM processes, procedures, and knowledge base articles.
• Train and educate end users and technical teams on MDM policies, procedures, and best practices accordingly.
• Identify and implement new technologies, solutions and best practices to enhance the digital experience for the organization.
• Participate in digital experience projects and initiatives including but not limited to: AI tool implementations, ServiceNow experience enhancements, onboarding experiences and digital experience monitoring (DEM).
• Stay updated on the latest trends and developments in digital experience and share insights and learnings with the IT team.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• 2+ years of experience in MDM administration, preferably with Kandji and Intune.
• Strong knowledge of MDM concepts, standards, and best practices.
• Proficient in macOS, iOS, Android, and Windows device management, configuration, and troubleshooting.
• Experience with scripting languages such as PowerShell, Python, or Bash.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks and projects.
• Ability to learn new technologies and adapt to changing environments.
• Passion and curiosity for digital experience innovation.

The salary range for this position is $56,000 - $84,000. Actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance.