IT Systems Administrator

MasterWord, a leading woman-owned Language Service Provider globally. For over three decades, we've been there alongside public organizations, NGOs, healthcare systems, and educational institutions, providing language and communication access ensuring that no language and no person is left behind.

Consistent with our mission, "Connecting People Across Language and Culture", MasterWord combines the best in human talent and language technology and is driven by heart, excellence, and integrity, fostering continual learning and a commitment to give back to the communities we serve. We have been recognized as the Top Workplace by the Houston Chronicle in 2022 and are the 2023 Gulf South Winner of the Ernst & Young Entrepreneur of the Year.

We provide a competitive salary along with comprehensive benefits. Our work environment is both casual and professional, fostering continuous learning and growth within the company. If you're passionate about growth, creativity, and making a real impact, join our innovative team! We are growing and are seeking an IT Systems Administrator to join our IT Team.

IT Systems Administrator

We are seeking a skilled IT Systems Administrator to join our Information Technology team. This role is crucial in maintaining and optimizing our company's IT infrastructure, including network systems, cloud services, and communication platforms.

Status

Full-time

Location: MW Office (Onsite)

Roles and Responsibilities:

General duties include:

• Manage and maintain Microsoft 365 environment, including user provisioning and data governance
• Configure and administer Microsoft Endpoint Protection for enhanced security
• Oversee Azure IaaS Windows Server VMs, including maintenance and backup operations
• Manage network infrastructure, including switches and WiFi systems
• Administer cloud-based PBX (3cx) system and SIP trunk connectivity
• Monitor and respond to security alerts through Managed Detection and Response (MDR) systems
• Evaluate and recommend software applications and cloud services
• Maintain hosted web servers and ensure their optimal performance
• Provide technical support and guidance for Windows desktop environment

Education/Experience:

• Bachelor's degree in Information Technology, Computer Information Systems

OR

• 5+ years of Information Technology experience
• Microsoft Certifications are plus
• Proven experience with Microsoft 365 administration
• Strong knowledge of Azure Active Directory
• Experience with Microsoft Intune and Microsoft Defender
• Proficiency in Windows Server, Windows Desktop, and Linux Server environments
• Experience with Azure IaaS Administration
• Network administration knowledge
• Experience with IP telephony and SIP systems

Required Qualifications:

• Strong analytical and problem-solving abilities
• Excellent communication skills
• Adaptability and willingness to learn
• Strong teamwork orientation
• Commitment to continuous technical skill development

Additional Preferred Skills:

• Ability to lift up to 25 pounds occasionally
• Regular use of computer and standard office equipment
• Primarily seated work with occasional standing and walking

What We Offer

• Full-time, regular position
• Professional development opportunities
• Collaborative work environment
• Modern technology stack
• Work in a dynamic, growing organization

EEO/M/F/D/V