Technology Support Specialist

What Will You Do In This Role:

• Track and receive incoming tickets, coordinate, organize and disperse tickets to technicians.
• Take the tickets and create and work directly with IS to get to the correct support levels.
• Oversee team of 3 technicians who manage all high severity incidents across the IT Department.

Required Skills:

• Highly proficient in Word, Excel, Outlook, SharePoint.
• Experience with ticketing systems (ServiceNow preferred).
• Hands-on experience providing hardware / software troubleshooting.
• Strong verbal/written communicator, proficient typist with minimal errors, quality control over all output, calm negotiator for teams in disagreement.

Experience / Educational Requirements:

• Bachelor's Degree in Computer Science, Information Technology or job related degree.
• OR an Associate Degree in Computer Science, Information Technology or other job related degree + 2 years of job related technical help desk experience