State of South Carolina
Help Desk Support Specialist
State of South Carolina, Westminster, South Carolina, United States, 29693
Salary:
$38,985.00 - $72,134.00 Annually
Location :
Richland County, SC
Job Type:
FTE - Full-Time
Job Number:
170909
Agency:
Department of Juvenile Justice
Opening Date:
11/08/2024
Closing Date:
11/22/2024 5:00 PM Eastern
Class Code::
AM62
Position Number::
60032298 (170909)
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 5
Hiring Range - Min.:
$43,625.00
Opening Date:
11/08/2024
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
You must apply online at www.careers.sc.gov and follow your application status online.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
If your goal is to build a career that makes a difference and you have a passion for making a difference in the lives of South Carolina's youth, consider joining the dedicated people of
the South Carolina Department of Juvenile Justice (DJJ).
MISSION:It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to impact and transform young lives, strengthen families, and support safer communities through targeted prevention and rehabilitation.
JOB PURPOSE:Provides technical assistance and solutions to end users in the utilization of microcomputer hardware, software and peripherals to ensure end user productivity in a networked (both local and wide area) environment.
JOB RESPONSIBILITIES:
Provides technical software and hardware support to DJJ employees in addition to troubleshooting and resolving moderately to complex user issues.
Serves as a resource to provide solutions for agency owned computers, mobile devices, scanners, printers, agency-standard software and applications.
Assigns work orders into the DeskPro ticket tracking System for Tier 2 when Tier 1 issues can't be resolved.
Automates data for Help Desk using Microsoft Flow to enhance daily processes and decrease problematic procedures that would otherwise take longer to complete.
Also provides assistance to the IT Business Automation Team to include the automation of reports, data, and special projects.to enhance time consuming processes for the agency as well as assist in application quality assurance testing.
Develops and maintains SharePoint sites for IT and agency related data.
Makes recommendations and maintain Help Desk Quick Reference documentation for frequently asked questions.
Provides agency users with application training and support.
Other related duties as required.Minimum and Additional Requirements
STATE MINIMUM REQUIREMENTS:A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
ADDITIONAL REQUIREMENTS:
Incumbent will need to possess basic to moderate knowledge of a wide variety of applications, operating systems, and protocols of equipment used by end users.
Some basic knowledge of Microsoft Flow and SharePoint is preferred.
Basic to moderately complex problem solving and analytical skills are needed.
Provide support, advice and solutions to end users.
Must be able to communicate effectively, both written and verbally, with users, peers, and management.
Excellent verbal and written communication skills needed to communicate on technical levels.
Knowledge, skills and abilities are ultimately determined by verifiable work history, references and interview evaluation.
Must be comfortable working in secure facility with adjudicated juveniles.
This position performs job duties relating to the custody, control, transportation, or recapture of youth within the jurisdiction of the Department of Juvenile Justice and the employee may have direct and indirect contact with youth within the jurisdiction of the Department of Juvenile Justice. Training applicable to these duties will be provided.Preferred Qualifications
Additional Comments
The
South Carolina Department of Juvenile Justice
offers an exceptional benefits package for FTE positions that includes:
Public Service Loan Forgiveness ProgramEmployee Assistance Program (EAP)Health, dental, and life insurance15 days annual (vacation) leave per year15 days of sick leave per year13 paid holidaysState retirement plans and deferred compensation programsDiscount Programs such as TicketatWork and WeSave
Applications are incomplete if you fail to answer all supplemental questions, education, and work history. Incomplete applications are not referred to hiring managers. Applications are accepted until
5:00 p.m.
on the stated closing date.
You will be asked to provide a certified transcript if selected for a position requiring a degree. A background investigation will be conducted that may include but is not limited to, criminal records, driver's license, and child abuse registry prior to an offer of employment. Additionally, a medical examination and drug testing may be required. Please provide an explanation for any gaps in employment.
A resume may be attached to your application but not substituted for completing the work history section of the application.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
I understand that the South Carolina Department of Juvenile Justice is an equal opportunity employer. DJJ does not discriminate in hiring, promotions, discharge, pay, fringe benefits, job training, classification, referral, or other employment aspects based on race, color, religion, sex, disability, or national origin. Any acts you feel are in violation, please get in touch with the Office of Human Resources, 220 Executive Center Drive, Columbia, SC (803) 896-5607.
YesNo
02
I understand that the South Carolina Department of Juvenile Justice's School District also does not discriminate in any programs or activities based on race, color, national origin, sex, disability, or age. The following offices have been designated to handle inquiries regarding the school district's nondiscrimination policies: Title IX - Inspector General's Office - 220 Executive Center Drive, Columbia, SC 29210-5427 - Ph: 803-896-9595; Special Education Office, 220 Executive Center Drive, Columbia, SC I have read and fully understand DJJ's position concerning the law.
YesNo
03
I understand that SCDJJ will not hire or promote anyone who may have contact with residents and shall not enlist the services of any contractor who may have contact with residents who have engaged in sexual abuse in a prison, jail, lockup, community confinement facility juvenile facility, or other institution (as defined in 42 U.S.C. 1997); has been convicted of engaging in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or has been civilly or administratively adjudicated to have engaged in the activity described above.
YesNo
04
How did you hear about this position?
Government Website (jobs.sc.gov)Career FairIndeed.comSocial MediaSC WorksDJJ EmployeeOther
05
If you answered "DJJ Employee" to the previous question please list employee's name.
06
If you answered "Other" to the previous question, please tell us how you learned of this position.
07
Do you have a high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems?
YESNO
08
Do you have an associate's degree or a bachelor's degree in a related field?
YesNo
09
Do you have current or previous knowledge of Microsoft Flow and Sharepoint? if so, please describe.
10
Describe applications and operating systems that you are familiar with.
Required Question
$38,985.00 - $72,134.00 Annually
Location :
Richland County, SC
Job Type:
FTE - Full-Time
Job Number:
170909
Agency:
Department of Juvenile Justice
Opening Date:
11/08/2024
Closing Date:
11/22/2024 5:00 PM Eastern
Class Code::
AM62
Position Number::
60032298 (170909)
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 5
Hiring Range - Min.:
$43,625.00
Opening Date:
11/08/2024
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
You must apply online at www.careers.sc.gov and follow your application status online.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
If your goal is to build a career that makes a difference and you have a passion for making a difference in the lives of South Carolina's youth, consider joining the dedicated people of
the South Carolina Department of Juvenile Justice (DJJ).
MISSION:It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to impact and transform young lives, strengthen families, and support safer communities through targeted prevention and rehabilitation.
JOB PURPOSE:Provides technical assistance and solutions to end users in the utilization of microcomputer hardware, software and peripherals to ensure end user productivity in a networked (both local and wide area) environment.
JOB RESPONSIBILITIES:
Provides technical software and hardware support to DJJ employees in addition to troubleshooting and resolving moderately to complex user issues.
Serves as a resource to provide solutions for agency owned computers, mobile devices, scanners, printers, agency-standard software and applications.
Assigns work orders into the DeskPro ticket tracking System for Tier 2 when Tier 1 issues can't be resolved.
Automates data for Help Desk using Microsoft Flow to enhance daily processes and decrease problematic procedures that would otherwise take longer to complete.
Also provides assistance to the IT Business Automation Team to include the automation of reports, data, and special projects.to enhance time consuming processes for the agency as well as assist in application quality assurance testing.
Develops and maintains SharePoint sites for IT and agency related data.
Makes recommendations and maintain Help Desk Quick Reference documentation for frequently asked questions.
Provides agency users with application training and support.
Other related duties as required.Minimum and Additional Requirements
STATE MINIMUM REQUIREMENTS:A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
ADDITIONAL REQUIREMENTS:
Incumbent will need to possess basic to moderate knowledge of a wide variety of applications, operating systems, and protocols of equipment used by end users.
Some basic knowledge of Microsoft Flow and SharePoint is preferred.
Basic to moderately complex problem solving and analytical skills are needed.
Provide support, advice and solutions to end users.
Must be able to communicate effectively, both written and verbally, with users, peers, and management.
Excellent verbal and written communication skills needed to communicate on technical levels.
Knowledge, skills and abilities are ultimately determined by verifiable work history, references and interview evaluation.
Must be comfortable working in secure facility with adjudicated juveniles.
This position performs job duties relating to the custody, control, transportation, or recapture of youth within the jurisdiction of the Department of Juvenile Justice and the employee may have direct and indirect contact with youth within the jurisdiction of the Department of Juvenile Justice. Training applicable to these duties will be provided.Preferred Qualifications
Additional Comments
The
South Carolina Department of Juvenile Justice
offers an exceptional benefits package for FTE positions that includes:
Public Service Loan Forgiveness ProgramEmployee Assistance Program (EAP)Health, dental, and life insurance15 days annual (vacation) leave per year15 days of sick leave per year13 paid holidaysState retirement plans and deferred compensation programsDiscount Programs such as TicketatWork and WeSave
Applications are incomplete if you fail to answer all supplemental questions, education, and work history. Incomplete applications are not referred to hiring managers. Applications are accepted until
5:00 p.m.
on the stated closing date.
You will be asked to provide a certified transcript if selected for a position requiring a degree. A background investigation will be conducted that may include but is not limited to, criminal records, driver's license, and child abuse registry prior to an offer of employment. Additionally, a medical examination and drug testing may be required. Please provide an explanation for any gaps in employment.
A resume may be attached to your application but not substituted for completing the work history section of the application.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
I understand that the South Carolina Department of Juvenile Justice is an equal opportunity employer. DJJ does not discriminate in hiring, promotions, discharge, pay, fringe benefits, job training, classification, referral, or other employment aspects based on race, color, religion, sex, disability, or national origin. Any acts you feel are in violation, please get in touch with the Office of Human Resources, 220 Executive Center Drive, Columbia, SC (803) 896-5607.
YesNo
02
I understand that the South Carolina Department of Juvenile Justice's School District also does not discriminate in any programs or activities based on race, color, national origin, sex, disability, or age. The following offices have been designated to handle inquiries regarding the school district's nondiscrimination policies: Title IX - Inspector General's Office - 220 Executive Center Drive, Columbia, SC 29210-5427 - Ph: 803-896-9595; Special Education Office, 220 Executive Center Drive, Columbia, SC I have read and fully understand DJJ's position concerning the law.
YesNo
03
I understand that SCDJJ will not hire or promote anyone who may have contact with residents and shall not enlist the services of any contractor who may have contact with residents who have engaged in sexual abuse in a prison, jail, lockup, community confinement facility juvenile facility, or other institution (as defined in 42 U.S.C. 1997); has been convicted of engaging in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or has been civilly or administratively adjudicated to have engaged in the activity described above.
YesNo
04
How did you hear about this position?
Government Website (jobs.sc.gov)Career FairIndeed.comSocial MediaSC WorksDJJ EmployeeOther
05
If you answered "DJJ Employee" to the previous question please list employee's name.
06
If you answered "Other" to the previous question, please tell us how you learned of this position.
07
Do you have a high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems?
YESNO
08
Do you have an associate's degree or a bachelor's degree in a related field?
YesNo
09
Do you have current or previous knowledge of Microsoft Flow and Sharepoint? if so, please describe.
10
Describe applications and operating systems that you are familiar with.
Required Question