Metropolitan Council
Manager, Bus Transportation
Metropolitan Council, Saint Paul, Minnesota, United States, 55199
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.
More information about us on our website.We are committed to supporting a diverse workforce that reflects the communities we serve.Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.Manager, Bus Transportation
must be able to develop and lead a high-performance transit delivery team consisting of Operators, Dispatchers, Instructors, Coordinator and Managers. Must demonstrate proven leadership skills, a passion for public transportation, the ability to communicate and promote good customer-centric philosophy, must be collaborative and able to engage staff at all levels, maintain a positive interaction with other departments and union representatives. Responsible for service delivery oversight and quality assurance in the day-to-day operations of a diverse workforce consisting of 200 - 400 employees.This posting will establish an eight-month eligible list for current and future openings in 2024-2025.Responsibilities:
Oversees daily activities of all operators and coordinates the activities of Assistant Managers, Coordinators and Dispatchers. Provides overall Leadership, Guidance, and Direction for all garage operations activities by setting performance goals and expectations for the garage, providing counseling, coaching, training, ongoing development and monitoring results, as well as corrective action, work improvement plans and disciplinary action as required.Research and track garage level operating statistics and performance measures.Review ATM's activities, productivity, discipline decisions and documentation.Review performance and productivity of the Instruction/Dispatch Teams, as well as provide ongoing development and performance training.Show initiative and commitment with proactive problem-solving and conflict resolution.Provides garage leadership in the area of employee relations/labor relations by tracking and analyzing employee performance; handle interdepartmental issues; resolve employee issues and grievances; continually improve processes. Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion and documentation of all assigned tasks.Preside over first step grievances and investigate/research the grievance. Make decision and write grievance response. Attend the second step grievances and Arbitrations.Maintain open relationships and communication with all garage employees and Metro Transit/ Metropolitan Council staff.Ensure standards and procedures are followed for additional task areas such as Disability Management, Absence Management, Probation, etc.Develops and implements strategies to facilitate relationships with other departments and agencies to ensure ongoing positive interactions promotes positive and honest open lines of communication throughout the organization and oversees the garage Service Advisory Team.Ensures policies and procedures for the garage are updated and current. Manage and oversee external transit contracts with other transit providers like Maple Grove Transit, Lakeville, Anoka County Contract etc.Provides overall guidance in the development, implementation and monitoring of the garage operating budget. Ensures the accurate and timely validation of the daily garage payroll.Monitors and tracks garages expenses, overtime and budget.Responsible for accurate payroll records.Ensures effective and efficient use of current and emerging safety techniques and practices are available for managers, Coordinators, Instructors and operators in providing safe operation to our customers and in the workplace.Directs the garage safety program including researching and developing programs to address problem areas.Manages/ oversees the garage Drug and Alcohol program.Ensures a workplace free of harassment and discrimination.Monitors and ensures safety training is complete and documented.Works closely with maintenance department to ensure that all operation requirements are met for successful daily service delivery.Continuous conversations to resolve operations/ maintenance issues and conflict.Monitors and tracks service delivery issues and collaborates on strategies for reducing service calls.Minimum Requirements:
Any of the following combinations of increasingly responsible experience in transit, transportation management, public safety in a transportation industry, or similarly related field, including three (3) years of verifiable lead/supervisory experience, AND completed education in business administration, transportation, or related field:High school diploma/GED with ten (10) years of experience, three (3) years must be of verifiable lead/supervisory experience.Associate's degree with eight (8) years of experience, three (3) years must be of verifiable lead/supervisory experience.Bachelor’s degree or higher with six (6) years of experience, three (3) years must be of verifiable lead/supervisory experience.What additional skills and experience would be helpful in this job (desired qualifications):Experience working with project management, team building, and coaching.Experience working with employee and labor relations in a unionized workforce (performance reviews and grievances).Experience working in a transit, transportation or public service field.Experience collaborating with cross departments and divisions to maintain a positive customer focus.Experience creating and contributing to a work environment that is welcoming, inclusive and increasingly diverse.What you can expect from us:We offer the opportunity to make a difference and positively influence public transit in the Twin Cities metropolitan area as well as the future direction of Metro Transit.We encourage our employees to develop their skills through on-site and external training, transit professional associations and tuition reimbursement.We provide a competitive salary, excellent benefits and a good work/life balance.Union/Grade:
Transit Managers and Supervisors Association (TMSA) / Grade JFLSA Status:
ExemptSafety Sensitive:
Yes. Subject to random DOT drug tests.Work Environment:Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites. Position occasionally works in environment where there are moving parts and equipment, fumes and airborne particles and exposure to toxic or caustic chemicals and outdoor weather conditions and moderate noise.What steps the recruitment process involves:We review your minimum qualifications.We rate your education and experience.We conduct a structured panel interview.We conduct a selection interview.If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.If you have a disability that requires accommodation during the selection process, please email
HR-OCCHealth@metc.state.mn.us
.
#J-18808-Ljbffr
More information about us on our website.We are committed to supporting a diverse workforce that reflects the communities we serve.Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.Manager, Bus Transportation
must be able to develop and lead a high-performance transit delivery team consisting of Operators, Dispatchers, Instructors, Coordinator and Managers. Must demonstrate proven leadership skills, a passion for public transportation, the ability to communicate and promote good customer-centric philosophy, must be collaborative and able to engage staff at all levels, maintain a positive interaction with other departments and union representatives. Responsible for service delivery oversight and quality assurance in the day-to-day operations of a diverse workforce consisting of 200 - 400 employees.This posting will establish an eight-month eligible list for current and future openings in 2024-2025.Responsibilities:
Oversees daily activities of all operators and coordinates the activities of Assistant Managers, Coordinators and Dispatchers. Provides overall Leadership, Guidance, and Direction for all garage operations activities by setting performance goals and expectations for the garage, providing counseling, coaching, training, ongoing development and monitoring results, as well as corrective action, work improvement plans and disciplinary action as required.Research and track garage level operating statistics and performance measures.Review ATM's activities, productivity, discipline decisions and documentation.Review performance and productivity of the Instruction/Dispatch Teams, as well as provide ongoing development and performance training.Show initiative and commitment with proactive problem-solving and conflict resolution.Provides garage leadership in the area of employee relations/labor relations by tracking and analyzing employee performance; handle interdepartmental issues; resolve employee issues and grievances; continually improve processes. Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion and documentation of all assigned tasks.Preside over first step grievances and investigate/research the grievance. Make decision and write grievance response. Attend the second step grievances and Arbitrations.Maintain open relationships and communication with all garage employees and Metro Transit/ Metropolitan Council staff.Ensure standards and procedures are followed for additional task areas such as Disability Management, Absence Management, Probation, etc.Develops and implements strategies to facilitate relationships with other departments and agencies to ensure ongoing positive interactions promotes positive and honest open lines of communication throughout the organization and oversees the garage Service Advisory Team.Ensures policies and procedures for the garage are updated and current. Manage and oversee external transit contracts with other transit providers like Maple Grove Transit, Lakeville, Anoka County Contract etc.Provides overall guidance in the development, implementation and monitoring of the garage operating budget. Ensures the accurate and timely validation of the daily garage payroll.Monitors and tracks garages expenses, overtime and budget.Responsible for accurate payroll records.Ensures effective and efficient use of current and emerging safety techniques and practices are available for managers, Coordinators, Instructors and operators in providing safe operation to our customers and in the workplace.Directs the garage safety program including researching and developing programs to address problem areas.Manages/ oversees the garage Drug and Alcohol program.Ensures a workplace free of harassment and discrimination.Monitors and ensures safety training is complete and documented.Works closely with maintenance department to ensure that all operation requirements are met for successful daily service delivery.Continuous conversations to resolve operations/ maintenance issues and conflict.Monitors and tracks service delivery issues and collaborates on strategies for reducing service calls.Minimum Requirements:
Any of the following combinations of increasingly responsible experience in transit, transportation management, public safety in a transportation industry, or similarly related field, including three (3) years of verifiable lead/supervisory experience, AND completed education in business administration, transportation, or related field:High school diploma/GED with ten (10) years of experience, three (3) years must be of verifiable lead/supervisory experience.Associate's degree with eight (8) years of experience, three (3) years must be of verifiable lead/supervisory experience.Bachelor’s degree or higher with six (6) years of experience, three (3) years must be of verifiable lead/supervisory experience.What additional skills and experience would be helpful in this job (desired qualifications):Experience working with project management, team building, and coaching.Experience working with employee and labor relations in a unionized workforce (performance reviews and grievances).Experience working in a transit, transportation or public service field.Experience collaborating with cross departments and divisions to maintain a positive customer focus.Experience creating and contributing to a work environment that is welcoming, inclusive and increasingly diverse.What you can expect from us:We offer the opportunity to make a difference and positively influence public transit in the Twin Cities metropolitan area as well as the future direction of Metro Transit.We encourage our employees to develop their skills through on-site and external training, transit professional associations and tuition reimbursement.We provide a competitive salary, excellent benefits and a good work/life balance.Union/Grade:
Transit Managers and Supervisors Association (TMSA) / Grade JFLSA Status:
ExemptSafety Sensitive:
Yes. Subject to random DOT drug tests.Work Environment:Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites. Position occasionally works in environment where there are moving parts and equipment, fumes and airborne particles and exposure to toxic or caustic chemicals and outdoor weather conditions and moderate noise.What steps the recruitment process involves:We review your minimum qualifications.We rate your education and experience.We conduct a structured panel interview.We conduct a selection interview.If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.If you have a disability that requires accommodation during the selection process, please email
HR-OCCHealth@metc.state.mn.us
.
#J-18808-Ljbffr