Project Manager, Operations
St. Luke's University Health Network, Allentown, PA, United States
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Project Manager, Operations is responsible for managing and directing key operations and business-related projects. Leads and oversee multiple project strategic network initiatives simultaneously that align with network strategy.
The initial project will concentrate on the operational implementation of the Workday ERP system. Prior experience with similar ERP systems is preferred.
JOB DUTIES AND RESPONSIBILITIES:
Create detailed project plans, gather and document business requirements with intended outcomes, create supporting project documentation, and obtain business sign off
Establish project success measures. Identify and report out on project KPI’s and anticipated bottom-line improvements
Prepare status reports regarding project milestones, deliverables, dependencies, and risks and issues, to communicate status across key stakeholders
Management of interdependencies between business, operations, and technology needs
Creation and approval of all project artifacts, which include but not limited to, charter, communication plan, scope document, scope change, risk registry, status reports, presentations, etc
Develop project plans that include pre and post staffing requirements, workflows, process reviews, and optimizations
Identify all internal/external resources required to complete projects successfully. Collaboration with department leadership to assign roles and responsibilities, task deadlines, and prepare estimates
Collaborate and work closely with project sponsors, operational departments, other PM’s within the network, and executive leadership to ensure successful outcomes
PHYSICAL AND SENSORY REQUIREMENTS:
Standing for up to 4 hours, up to 1 hour at a time. Walking for up to 4 hours per day, 1 hour at a time. Sitting for up to 8 hours per day, 4 hours at a time. Hearing as it relates to normal and phone conversations. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.
EDUCATION:
Bachelor’s degree in either Healthcare Administration, Public Health Administration, Business Administration or Nursing, or equivalent work experience.
TRAINING AND EXPERIENCE:
5+ years working in healthcare setting; 3+ years’ experience as a Project Manager. Prior experience with Microsoft Suite required and MS Project preferred; PMP certification preferred.
ESSENTIAL FUNCTIONS:
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
OTHER FUNCTIONS:
Attends meetings, as required, related to assigned projects and staff meetings, to provide status updates.
Other related duties as assigned.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!