Coordinator, Practice Operations - Neurology
St. Luke's University Health Network, Allentown, PA, United States
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Practice Operations Coordinator works in collaboration with the Practice Operations leader on overseeing the daily operations of the practice ensuring the practice is operating efficiently by delivering quality standard of care and a positive patient experience outcome.
JOB DUTIES AND RESPONSIBILITIES:
- Coordinates various operational and administrative tasks (e.g., WQs, cash management, etc.) as well as acts as a liaison between providers, practice employees, and Access Center POD team members, as necessary, to ensure the successful operation of the practice.
- Supplements Practice Operations leader to provide onsite oversight of processes, workflow execution, employee collaboration and overall patient experience.
- Identifies opportunities for improvement and actively supports continuous improvement activities spanning quality, patient satisfaction, patient access, etc.
- In partnership with Practice Operations leader, ensures operational readiness for clinical and clerical operations (e.g., updating employee schedules; maintaining supply inventory, office equipment and furnishings; cleanliness; facilitating daily huddles, updating time management systems, etc.).
- Serves as a point of escalation and facilitate resolution for operational, technological, patient, and appropriate personnel issues.
- Supports new hire orientation and onboarding, provides ongoing training, coaching and timely performance feedback to employees, as appropriate.
- Partners with Practice Operations leader to provide input into employees’ annual performance evaluations.
- Supports education of staff and providers regarding operational, technology, procedural and policy changes.
- Performs functional job duties of other practice roles within scope of qualifications as assigned.
- Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.
EDUCATION:
High School diploma or equivalent required.
TRAINING AND EXPERIENCE:
Competencies required:
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Minimum of two or more years of health care experience required.
Experience in a medical practice operations role preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!