Information Technology Business Relationship Manager

Position: IT Business Relationship Manager (BRM)Department: Information TechnologyIndustry: Public Transportation (Metro, Bus, Train)Location: Los AngelesEmployment Type: Full-Time contractorJob Summary:The IT Business Relationship Manager (BRM) acts as a strategic interface between IT andbusiness units within public transportation (metro, bus, train), ensuring that IT initiatives alignwith business strategies and objectives. The BRM will drive communication and collaborationwith business partners to understand their goals, proactively identifying technology solutions thatdeliver value and improve operational efficiency. A key responsibility includes the creation andmanagement of technology roadmaps that directly support and align with the broader businessroadmaps and strategic objectives of the public transportation network.Key Responsibilities:1. Strategic Partnership and Communication:o Build and strengthen relationships with business partners across the publictransportation system, including operations, planning, maintenance, financecustomer service and HR teams. Foster a two-way communication channel thatensures IT fully understands business priorities and challenges.o Serve as the primary point of contact for business leaders, ensuring regular,transparent, and effective communication between IT and business units.o Facilitate business-focused discussions to gather insights on long-term strategicgoals, service improvement initiatives, and operational challenges.2. Technology and Business Roadmap Alignment:o Collaborate closely with business stakeholders to understand their businessroadmaps, identifying strategic objectives, service enhancements, andoperational efficiencies.o Translate the business roadmaps into detailed IT technology roadmaps, outliningthe necessary technology investments, initiatives, and timelines needed to supportbusiness goals.o Work with IT leadership to ensure alignment of technology priorities with bothshort-term operational needs and long-term strategic vision, ensuring scalabilityand sustainability of technology solutions.3. IT Solution Delivery and Innovation:o Collaborate with IT teams to design and implement technology solutions such aspassenger information systems, fare collection systems, scheduling tools, fleetmanagement, and asset tracking.o Oversee the development and implementation of customer-facing digitalplatforms (e.g., mobile apps, real-time passenger information) to enhance thepassenger experience and improve service delivery.o Ensure technology solutions are integrated smoothly into daily operations,meeting the needs of metro, bus, and train services.4. Business Analysis and Project Management:o Lead efforts to gather and document business requirements, ensuring technologysolutions are designed to meet business objectives and improve operationalefficiency.o Act as a liaison for IT projects requested by the business units, ensuring alignmentwith business strategy and timelines.o Work closely with external vendors, contractors, and IT teams to deliver qualitytechnology solutions on time and within budget.5. Strategic Planning and Value Realization:o Identify opportunities to leverage technology to drive innovation, improve servicedelivery, and optimize transportation operations (e.g., predictive maintenance,automation of scheduling, passenger flow management).o Ensure the business realizes tangible value from IT initiatives by continuouslymonitoring and measuring the impact of technology solutions on operationalperformance and customer satisfaction.o Actively monitor industry trends and emerging technologies to proposeinnovative solutions that can enhance the efficiency and competitiveness of thepublic transportation network.6. Performance Monitoring and Reporting:o Monitor the performance of IT systems to ensure they meet service levelagreements (SLAs) and are contributing to the achievement of key performanceindicators (KPIs) related to transportation efficiency, customer satisfaction, andcost management.o Provide regular updates to business leaders and executive teams on the status ofIT projects, roadmap progress, and the realization of business value fromtechnology investments.7. Risk Management and Compliance:o Ensure that all technology solutions comply with relevant safety, security, andregulatory standards, as well as public transportation-specific requirements.o Work proactively to identify and mitigate risks, ensuring that transportationservices maintain high availability and reliability through robust IT infrastructureand disaster recovery plans.Qualifications:Education: Bachelor's degree in Information Technology, Business Administration, or arelated field. A Master's degree or ITIL certification is a plus.Experience:o Minimum of 5-7 years of experience in IT business relationship management,business analysis, or IT project management, ideally within the publictransportation or a related industry.o Proven experience in developing and aligning technology roadmaps withbusiness strategies.o Strong knowledge of transportation systems, including fare collection, GPStracking, asset management, and passenger information systems.Skills:o Excellent interpersonal and communication skills, with the ability to translatebusiness needs into IT solutions and communicate technical information to non-technical stakeholders.o Experience in strategic planning and roadmap development.o Strong problem-solving and analytical skills, with the ability to foreseetechnology trends and their potential impact on public transportation services.o Ability to manage multiple projects simultaneously and deliver high-qualityresults.o Strong knowledge of transportation management software, ERP, and CRMsystems.Competencies:Strategic Thinking: Ability to translate business strategy into actionable IT initiativesand ensure alignment of IT roadmaps with business goals.Leadership and Influence: Capable of influencing decision-making and fosteringcollaboration between IT and business partners.Customer-Centric Approach: Focus on improving both internal business operations andthe ridership experience through the use of technology.Innovation and Continuous Improvement: Ability to foresee and incorporate newtechnologies and innovations into transportation operations to drive efficiencies andimprovements.This role is essential in ensuring that IT not only supports but drives the successful execution ofpublic transportation strategies through strong partnerships, strategic alignment, and the deliveryof innovative technology solutions.