Urology Technician I - Southern Jamaica Plain

Under the direction of the Practice Manager and/or Practice Administrator, the Urology Technician I (UT- I) is responsible for assisting the physicians, LPNs, and nurses with management and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. The UT- I works with the care team in providing a wide variety of clinical and technical support functions in the delivery of care within the practice. His/her primary role is to assure efficient patient flow through the clinic, to maintain a clean, organized and safe patient care environment and to promote patient satisfaction by interacting with patients in a professional, respectful and friendly manner.

General Responsibilities:

Assures efficient patient flow through the clinic:

* Greets patient and family in waiting room and escorts to exam room.* Identify patient using 2 identifiers (name & DOB).* Alerts patients to possible delays in visit timing.* Obtains and documents accurate vital signs, height, weight, pain level and allergies.* Ensure that pre-visit paper work has been completed.* Prior to or during the patient appointment, performs appropriate ancillary services (urinalysis) unless otherwise directed by the physician.* Obtains (verify using 2 identifiers), processes and documents results for urine specimens when appropriate.* Under direction of physician sends urine specimens for culture & sensitivity or cytology (verify using 2 identifiers).* Anticipates needs of physician during the appointment, setting up special equipment, supplies and paperwork as needed for visit.* Alerts provider when the patient is ready to be seen and communicates all pertinent clinical information.* Assist patients with check-out process.* Cleans and prepares exam room for next patient* Performs virtual visit rooming duties as needed* Responds to the need to expedite processes, trying to maintain schedules and timely patient flow.* As appropriate, assists physicians with patient care during patient visits.* Adheres to BWH hand hygiene and standard precaution guidelines.

Assures efficient patient flow through the clinic:

* Provides care appropriate to age group of patients in the practice setting and documents data per practice protocols.* Supports a variety of treatments and procedures according to Department/BWH standard policies and procedures.

Maintains neat, clean and safe exam rooms and treatment areas:

* Assures:

ü patient care areas are clean, organized and ready for patients,

ü exam and treatment rooms are properly stocked, equipped and secured as applicable,

ü all equipment is cleaned after use per office protocol and is in good working order with a current biomedical inspection sticker, and

ü that supplies are put away in a timely manner.

Participates in daily operational activities necessary for a safe patient care environment:

* Checks unit emergency equipment for lock integrity and biomedical safety checks.* Checks all refrigerator temperatures and maintains records in the Safety Manual.* Performs all quality checks for the POCT.* Performs all quality checks for the Cidex OPA and the OEC system.* Assumes responsibility for the maintenance of neat, organized and well stocked exam rooms.* Understands and monitors appropriate cleaning of all equipment.* Maintain patient confidentiality.* Maintains BWH - The Joint Commission standards on the unit.* Effectively communicates any patient care issues with peers, nursing staff and Practice Manager/Administrator.* Effectively supports and functions as a member of the care team.* Promotes patient/customer satisfaction by interacting with patients in a professional, respectful friendly manner consistent with their needs.* Adheres to Human Resource policies with respect to attendance and dress code.* Adheres to BWH customer service philosophy in all patient interactions.* Interacts in a professional, supportive and collaborative fashion with other members of the care team.* Accepts delegated responsibilities in a positive manner.* Offers help to others in the practice when able.* Before leaving the practice for breaks/lunch/meetings ensures that adequate coverage is available.* Engages in constructive problem solving with others in the practice as problems arise.* Attends and participates in MA in-services as scheduled.* Attends and participates in staff meetings.* Completes all annual required training.

Specific Urology Duties:

* Recognizes & understands all of the equipment necessary for all procedures performed in the Urology practice.* Sets up Urology procedure rooms for cystoscopies, vasectomies and other procedures as assigned.* Prepares patients for procedures.* Observes universal precautions.* Ensures the sterility of the fields and conditions in--and around--urology procedure suites.* Turns-over procedure rooms in an efficient manner to prepare for next patient.* Cleans urological instruments using proper precautions, sterile technique and appropriate cleaning agents.* Understand the cleaning needs of all the equipment used for procedures.* Completes quality checks on the OEC systems and Cidex OPA daily.* Ensures appropriate utilization of the OEC system for high level disinfection.* Utilizatesthe Cidex OPA for high level disinfection.* Manages equipment which requires cleaning via sterile processing.* Performs voiding trials under the direction of the physician, APP, LPN, or nurse.* Able to multi-task in a busy practice environment and see work through to completion

* Accuracy and attention to detail

* Strong patients care skills; excellent interpersonal skills

* Sound judgment and problem-solving ability

* Ability to work independently and as a team player.

* Demonstrated knowledge of HIPPA and infection control

High School Diploma, GED or Equivalent

Medical Assistant Certificate Preferred

1 plus years of MA experience Preferred