IT Services Specialist III

Salary: $38,985.00 - $55,559.00 AnnuallyLocation : Richland County, SCJob Type: Temporary Grant - Full-TimeJob Number: 170754Agency: Department of Social ServicesDivision: Information SystemsOpening Date: 11/12/2024Closing Date: 11/18/2024 11:59 PM EasternResidency Requirement: NoClass Code:: AM62Position Number:: 61135507Normal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Band: Band 5Hiring Range - Min.: $38,985.00Hiring Range - Max.: $55,559.00Opening Date: 11/12/2024EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job ResponsibilitiesSPECIAL NOTICE: THIS IS A TEMPORARY-GRANT POSITIONDo you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you! Job Duties:The IT Service Specialist III, under general supervision of the Senior Endpoint Technician for DSS Network and Communication, resolves technical issues relating to computer hardware or software devices. Speaks with customers to diagnose technical issues, pulls reports with listed or escalated issues, or completes computer generated or assigned tasks. *This position is based in Columbia. *Serves as a Site Engineer for all DSS automated applications in assigned office. Assignment includes management of all aspects of the regional local area networks. Arranges and oversees or performs equipment and software installation. Provides training to users on network, personal computing, and local system functions, to include data backups, downloads, reports development. Works with senior technicians to analyze problems and resolve or document and forward to appropriate technical or project staff for resolution. Serves in a staff rotation to provide evening and weekend support for Agency staff working in program areas that have been approved and designated for 24/7 work cycles.Participates in evaluations of equipment and software packages and development of recommendations on technical solutions that meet the needs of users and the technical environment. Conducts post-installation studies and evaluations for the regions.Will be required to perform Red Cross shelter/emergency response duties as directed. Minimum and Additional Requirements State Requirements:A High School Diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systemsAn Associate Degree or a Bachelor's Degree in a related field may be substituted for the required work experience. Additional Comments This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers. Operates a personal computer. Must be able to speak clearly and concisely. Must be able to comprehend printed text. May need over night stay. Must have a valid driver's license. If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.DIVISION: Information Technology / Richland County The South Carolina Department of Social Services offers an exceptional benefits package that includes:Health, Dental, Vison, Long Term Disability, and Life Insurance for Employee, Spouse, and Children15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysPaid Parental LeaveState Retirement Plan and Deferred Compensation Programs Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 Have you ever been terminated or forced to resign from any job? If yes, please explain. 02 I understand that supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be substituted for completing work history and education sections of the employment application. Employment application will be considered incomplete and not forwarded. I have read and acknowledge the above. Yes No 03 I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available DSS positions, I will be required to provide a certified official transcript, if selected for the position. Yes No 04 I understand that it is my responsibility to provide a certified official college transcript within two (2) weeks of employment in the event I am offered a position with the Department of Social Services. Yes No 05 If you selected "Yes" that you are a veteran, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214? Yes No 06 Have you ever been employed by the State of South Carolina? If (YES), please provide state agency. 07 How did you hear about this job? HR Recruiter DSS Employee Careers Website Indeed LinkedIn SCWORKS College/University Job Portal Social Media (Facebook, Instagram, etc.) Radio/TV/Billboard Other 08 If you selected "Other" or "DSS Employee" in the previous question, please list the source below. 09 Which of the following best describes your highest level of completed education? High School Diploma or GED Associate Degree Bachelor's Degree Master's Degree Doctorate None of the above 10 Please list your major(s) and provide the date(s) you received your degrees 11 How many years of experience do you have in information technology systems support? Less than one year One year to less than three years Three years to less than five years Five or more years 12 Describe your level of expertise and experience supporting Windows 8.1 and Windows 10 operating systems. 13 Do you have experience supporting and maintaining desktop and laptop hardware? Yes No 14 Do you have experience with ticket resolution software? Yes No 15 Are you familiar with imaging software? Yes No 16 Do you have experience with Microsoft Office 365? Yes No Required Question