Microsoft Corporation
Senior Data Center IT Support Technician
Microsoft Corporation, Atlanta, Georgia, United States, 30383
As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
You will demonstrate expertise in standard processes and procedures, and will review process changes to evaluate their impact. You’ll also ensure compliance with Global Data Center Operations and service-level policies, and will complete assigned tickets efficiently.
You will delegate hardware installation and other work to technicians, as well as prepare and perform hardware startups and shutdowns. You’ll also ensure other technicians are performing post-execution quality checks and verifying everything is in compliance with safety protocols and deployment standards.
You will apply advanced diagnostic and troubleshooting expertise to quickly identify the causes of issues, then guide technicians to replace faulty components. You’ll also follow procedures to communicate and report any incidents, and will decommission hardware for complex changes.
You will contribute to issue tracking and client relations, help collect service metrics, and maintain an awareness of key performance indicators. You’ll also demonstrate an understanding of cross-functional support processes, and train other technicians while on the job.
You will facilitate compliance with safety procedures while following all safety, security, and data management procedures yourself. You’ll also reinforce a positive team environment by sharing information and responding to feedback.
Embody our culture and values .
Qualifications
Required Qualifications:
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
OR equivalent experience
Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Background Check Requirements
:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
While not required, we also look for the following
Preferred Qualifications:
Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
Applicable certifications: CompTIA, Microsoft, Network Certifications
Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
Perform and execute organization’s safety programs and policies, and compliance knowledge.
Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.
Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until November 27, 2024
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
You will demonstrate expertise in standard processes and procedures, and will review process changes to evaluate their impact. You’ll also ensure compliance with Global Data Center Operations and service-level policies, and will complete assigned tickets efficiently.
You will delegate hardware installation and other work to technicians, as well as prepare and perform hardware startups and shutdowns. You’ll also ensure other technicians are performing post-execution quality checks and verifying everything is in compliance with safety protocols and deployment standards.
You will apply advanced diagnostic and troubleshooting expertise to quickly identify the causes of issues, then guide technicians to replace faulty components. You’ll also follow procedures to communicate and report any incidents, and will decommission hardware for complex changes.
You will contribute to issue tracking and client relations, help collect service metrics, and maintain an awareness of key performance indicators. You’ll also demonstrate an understanding of cross-functional support processes, and train other technicians while on the job.
You will facilitate compliance with safety procedures while following all safety, security, and data management procedures yourself. You’ll also reinforce a positive team environment by sharing information and responding to feedback.
Embody our culture and values .
Qualifications
Required Qualifications:
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
OR equivalent experience
Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Background Check Requirements
:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
While not required, we also look for the following
Preferred Qualifications:
Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
Applicable certifications: CompTIA, Microsoft, Network Certifications
Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
Perform and execute organization’s safety programs and policies, and compliance knowledge.
Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.
Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until November 27, 2024
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .