Prime IV Hydration & Wellness
Spa Operations Manager
Prime IV Hydration & Wellness, Colorado Springs, Colorado, us, 80901
We are seeking a highly skilled Multi-Unit Medical Spa Manager to oversee company-owned Prime IV spas across the United States. This role will ensure operational excellence, team leadership, and financial performance across multiple locations, with a focus on consistent service delivery, sales growth, and membership conversion. The ideal candidate will bring a strong foundation in spa or med spa operations, experience managing multi-location teams, and an understanding of the medical-adjacent
Core Responsibilities:
Leadership and OversightLead, mentor, and manage spa managers to drive performance, service quality, and client satisfaction.Provide clear and consistent direction, coaching, and support to ensure each location meets Prime IV’s operational and financial standards.Operations Management
Oversee daily operations to maintain consistency across multiple locations, ensuring alignment with Prime IV’s brand standards.Ensure adherence to regulatory requirements and best practices in the medical-adjacent space, including oversight of staff credentials (e.g., nurses and nurse practitioners).Establish and maintain strong operational processes that prioritize client experience, safety, and effective service delivery.Financial Performance
Monitor and drive financial performance of each location, focusing on P&L management, budgeting, and revenue growth.Utilize KPIs and financial metrics to identify trends, set performance targets, and implement strategies to meet or exceed goals.Work closely with corporate leadership to ensure that each location is on track to achieve financial targets.Sales and Membership Conversion
Lead initiatives to drive sales and increase membership conversions, utilizing a strong coaching approach to upskill managers and their teams.Implement proven strategies to enhance sales effectiveness, client retention, and membership growth.Oversee marketing lead management, ensuring timely follow-ups through CRM and conversion optimization.Team Building and Recruitment
Ensure all locations comply with relevant state and federal regulations, including HIPAA, OSHA, and state health board guidelines.Maintain accurate records for staff certifications, spa licensing, and permits, ensuring compliance across locations.Develop and oversee quality assurance programs, conducting routine audits of cleanliness, safety, and protocol adherence.Respond to any compliance issues or inspection findings with corrective action plans to address deficiencies and improve processes.Marketing and Business Development Support
Manage hiring, training, and development for spa managers and key staff to build high-performing teams at each location.Partner with HR to ensure compliance with hiring practices and foster a positive work environment that aligns with company culture.Brand Representation
Act as a brand ambassador, ensuring all spas represent Prime IV’s values, image, and commitment to wellness.Collaborate with the corporate marketing team to align local marketing initiatives with brand strategy.
Other duties and projects as assigned by supervisor and/or department head.
Essential Skills, Experience, and Qualifications:
RequiredProven multi-unit management experience in a spa, med spa, or related wellness/medical-adjacent field.Strong foundation in P&L management, with a track record of driving financial performance through operational excellence.Familiarity with KPI analysis and performance management in a multi-location environment.Demonstrated experience in leading and developing managers; background in coaching, training, and team-building.Ability to work with nurses and nurse practitioners, understanding regulatory and operational considerations.Excellent skills in sales, membership conversion, and customer service.CRM experience for managing marketing leads and ensuring efficient client follow-up.
PreferredPrior experience in franchising, brand marketing, or med spa-specific operations.Familiarity with Prime IV’s product offerings, including IV and nutrition services, peptides for weight loss, NAD+, and BHRT.
Attributes needed to thrive in this role:Deeply collaborative — working closely with cross-functional partners, respecting various levels of expertise, and collaborating on new ideasA strategic and resourceful thinker — making qualitatively and quantitatively informed decisions and comfortable responding with humble confidence when the situation calls for itInnovative — finding new ways of building connections and mining stories through deep thinking and creativityAn authentic and inspiring leader — rallying the team and franchisees around a clear vision and purposeFlexible and nimble — ability to rework or build new strategies, tactics, or processes to help stay ahead of our growing company.
Core Responsibilities:
Leadership and OversightLead, mentor, and manage spa managers to drive performance, service quality, and client satisfaction.Provide clear and consistent direction, coaching, and support to ensure each location meets Prime IV’s operational and financial standards.Operations Management
Oversee daily operations to maintain consistency across multiple locations, ensuring alignment with Prime IV’s brand standards.Ensure adherence to regulatory requirements and best practices in the medical-adjacent space, including oversight of staff credentials (e.g., nurses and nurse practitioners).Establish and maintain strong operational processes that prioritize client experience, safety, and effective service delivery.Financial Performance
Monitor and drive financial performance of each location, focusing on P&L management, budgeting, and revenue growth.Utilize KPIs and financial metrics to identify trends, set performance targets, and implement strategies to meet or exceed goals.Work closely with corporate leadership to ensure that each location is on track to achieve financial targets.Sales and Membership Conversion
Lead initiatives to drive sales and increase membership conversions, utilizing a strong coaching approach to upskill managers and their teams.Implement proven strategies to enhance sales effectiveness, client retention, and membership growth.Oversee marketing lead management, ensuring timely follow-ups through CRM and conversion optimization.Team Building and Recruitment
Ensure all locations comply with relevant state and federal regulations, including HIPAA, OSHA, and state health board guidelines.Maintain accurate records for staff certifications, spa licensing, and permits, ensuring compliance across locations.Develop and oversee quality assurance programs, conducting routine audits of cleanliness, safety, and protocol adherence.Respond to any compliance issues or inspection findings with corrective action plans to address deficiencies and improve processes.Marketing and Business Development Support
Manage hiring, training, and development for spa managers and key staff to build high-performing teams at each location.Partner with HR to ensure compliance with hiring practices and foster a positive work environment that aligns with company culture.Brand Representation
Act as a brand ambassador, ensuring all spas represent Prime IV’s values, image, and commitment to wellness.Collaborate with the corporate marketing team to align local marketing initiatives with brand strategy.
Other duties and projects as assigned by supervisor and/or department head.
Essential Skills, Experience, and Qualifications:
RequiredProven multi-unit management experience in a spa, med spa, or related wellness/medical-adjacent field.Strong foundation in P&L management, with a track record of driving financial performance through operational excellence.Familiarity with KPI analysis and performance management in a multi-location environment.Demonstrated experience in leading and developing managers; background in coaching, training, and team-building.Ability to work with nurses and nurse practitioners, understanding regulatory and operational considerations.Excellent skills in sales, membership conversion, and customer service.CRM experience for managing marketing leads and ensuring efficient client follow-up.
PreferredPrior experience in franchising, brand marketing, or med spa-specific operations.Familiarity with Prime IV’s product offerings, including IV and nutrition services, peptides for weight loss, NAD+, and BHRT.
Attributes needed to thrive in this role:Deeply collaborative — working closely with cross-functional partners, respecting various levels of expertise, and collaborating on new ideasA strategic and resourceful thinker — making qualitatively and quantitatively informed decisions and comfortable responding with humble confidence when the situation calls for itInnovative — finding new ways of building connections and mining stories through deep thinking and creativityAn authentic and inspiring leader — rallying the team and franchisees around a clear vision and purposeFlexible and nimble — ability to rework or build new strategies, tactics, or processes to help stay ahead of our growing company.