System Soft Technologies
Help Desk Technician
System Soft Technologies, Los Angeles, California, United States, 90001
Summary:This role provides Level II and III support for hardware/software issues, including installations, troubleshooting Windows, Active Directory, Office 365, and Exchange.Strong customer service skills a must.
Responsibilities:Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. (Level II & III support)Installs hardware and software on workstations.Utilizes ticketing system, when necessary (Salesforce or similar).Troubleshoot Active Directory, Office 365, and Outlook.Manage and create technical documentation.Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
Qualifications:5+ year Windows troubleshooting experience2-3 years of iOS experience highly desired.Basic system administration background3+ years of Active directory experienceAbility to troubleshoot MS 365 and Exchange ServerPowerShell skills highly desiredPossess a working knowledge of hardware components, hardware configurations, and software/application implementation.Knowledge in Cloud based content management systems (i.e. Slack, Box, Teams).Ability to install/deploy Windows / Apple based computers.Excellent documentation skills with ticketing system experienceExcellent customer service and communication skills a must.
Responsibilities:Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. (Level II & III support)Installs hardware and software on workstations.Utilizes ticketing system, when necessary (Salesforce or similar).Troubleshoot Active Directory, Office 365, and Outlook.Manage and create technical documentation.Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
Qualifications:5+ year Windows troubleshooting experience2-3 years of iOS experience highly desired.Basic system administration background3+ years of Active directory experienceAbility to troubleshoot MS 365 and Exchange ServerPowerShell skills highly desiredPossess a working knowledge of hardware components, hardware configurations, and software/application implementation.Knowledge in Cloud based content management systems (i.e. Slack, Box, Teams).Ability to install/deploy Windows / Apple based computers.Excellent documentation skills with ticketing system experienceExcellent customer service and communication skills a must.