Robert Half
Senior Information Technology Specialist
Robert Half, Los Angeles, California, United States, 90001
This is a heavy white-glove, C-Level support role, must be comfortable dealing with high level executives *
Seeking a Senior Information Technology Specialist/Executive Support Specialist for a client located in Woodland Hills, CA. Senior Information Technology Specialist/Executive Support Specialist will be responsible for providing top Tier II/III support for end users and C-Level executives.
100% OnsiteFTE: (Hired as Salaried Robert Half Consultant – Benefits + PTO + Paid Time)
This is a Tier III Support position, with leadership experience - please have your updated resume to showcase Executive support. *
Job Scope/Responsibilities:At least 3-5+ years of providing white-glove service support with advanced troubelshooting skillsExperience with Azure Virtual Desktop support and troubleshooting (VDI)Provide support for Tier 2 and 3 support for advanced and escalated workstation issues including computer hardware, Windows, and Mac OS performance/configuration, O365, Intune, TCP/IP troubleshooting administration and applications, incident management, VPN and network connectivity issues email, file access and recovery, print/fax, etc.Assist team in ensuring the smooth operation of the service desk, managing escalations, and implementing service improvement initiatives.Experience supporting varied and possibly complex nature requiring a wide range of technical knowledge and interpersonal skills to assist in diagnosing and/or resolving issues.Uses a knowledge base tool along with their expertise to resolve Level 1, 2 and 3 requests in a timely fashion, escalating Level 3 requests as needed.Resolves advanced technical hardware and software issues utilizing extensive knowledge in software, hardware, network, and peripheral support as well as advanced knowledge in administrative tasks on workstations.Ability to confidently and Provide professional 1 on 1 troubleshooting sessions with Engineers/VPs/Directors/C-Level
This is a heavy white-glove, C-Level support role, must be comfortable dealing with high level executives *
Seeking a Senior Information Technology Specialist/Executive Support Specialist for a client located in Woodland Hills, CA. Senior Information Technology Specialist/Executive Support Specialist will be responsible for providing top Tier II/III support for end users and C-Level executives.
100% OnsiteFTE: (Hired as Salaried Robert Half Consultant – Benefits + PTO + Paid Time)
This is a Tier III Support position, with leadership experience - please have your updated resume to showcase Executive support. *
Job Scope/Responsibilities:At least 3-5+ years of providing white-glove service support with advanced troubelshooting skillsExperience with Azure Virtual Desktop support and troubleshooting (VDI)Provide support for Tier 2 and 3 support for advanced and escalated workstation issues including computer hardware, Windows, and Mac OS performance/configuration, O365, Intune, TCP/IP troubleshooting administration and applications, incident management, VPN and network connectivity issues email, file access and recovery, print/fax, etc.Assist team in ensuring the smooth operation of the service desk, managing escalations, and implementing service improvement initiatives.Experience supporting varied and possibly complex nature requiring a wide range of technical knowledge and interpersonal skills to assist in diagnosing and/or resolving issues.Uses a knowledge base tool along with their expertise to resolve Level 1, 2 and 3 requests in a timely fashion, escalating Level 3 requests as needed.Resolves advanced technical hardware and software issues utilizing extensive knowledge in software, hardware, network, and peripheral support as well as advanced knowledge in administrative tasks on workstations.Ability to confidently and Provide professional 1 on 1 troubleshooting sessions with Engineers/VPs/Directors/C-Level
This is a heavy white-glove, C-Level support role, must be comfortable dealing with high level executives *